REMOTE Student Services Associate (Call Center)

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by TEKsystems, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Remote Student Services Associate at TEKsystems plays a fundamental role in ensuring a positive experience for students by providing timely and accurate assistance through various communication channels. This position involves addressing inquiries related to enrollment, course materials, and academic support, while also fostering relationships that encourage student retention and success. The ideal candidate will possess strong communication skills and the ability to manage multiple tasks efficiently in a remote work environment.

Job Responsibilities

• Respond promptly to student inquiries via phone, email, and chat regarding enrollment, payments, and course-related questions.
• Assist students in navigating online platforms and resources, ensuring they have access to necessary tools and information.
• Document interactions in the customer relationship management (CRM) system to track student engagement and follow-up actions.
• Provide exceptional customer service by listening actively to student concerns and resolving issues in a timely manner.
• Collaborate with other departments to escalate complex queries or concerns that require specialized support.
• Conduct follow-up communications to ensure students’ issues are resolved and their needs are met.
• Participate in training sessions and professional development opportunities to enhance service delivery and knowledge of programs.

Qualifications

• High school diploma or equivalent; a bachelor’s degree is preferred.
• 2+ years of experience in a customer service or call center environment, preferably in educational services.
• Exceptional verbal and written communication skills with a strong ability to articulate complex information clearly.
• Proficiency in using CRM systems, Microsoft Office Suite, and other relevant software applications.
• Ability to work independently in a remote environment, managing time effectively to meet deadlines.
• Strong problem-solving skills with an emphasis on customer satisfaction.
• Experience in a higher education setting is a plus.

Technologies & Tools

The Remote Student Services Associate will utilize a variety of technologies and tools to perform their duties effectively. This includes customer relationship management (CRM) software for tracking student interactions, online communication platforms for managing inquiries, and office productivity tools such as Microsoft Office Suite (Excel, Word, Outlook) for administrative tasks. Familiarity with student management systems and online learning platforms is also beneficial to enhance the support provided to students.

Ideal Candidates

Ideal candidates for the Remote Student Services Associate position will exhibit a strong commitment to customer service, demonstrating empathy and patience in all interactions. They will possess excellent multitasking abilities and be adept at managing their time effectively in a remote work setup. A proactive attitude towards problem-solving and a passion for supporting students through their educational journeys are key characteristics that will contribute to success in this role. Additionally, being adaptable and open to feedback will ensure continuous improvement and growth within the position.