Job Description

The Shift Lead at LV Petroleum plays a vital role in ensuring the smooth operation of the store during assigned shifts. This position supervises staff, provides exceptional customer service, and maintains the store's operational standards. The Shift Lead will be responsible for training team members, managing inventory, processing cash transactions, and fostering a positive working environment. This dynamic role requires strong leadership skills and the ability to handle diverse challenges effectively.

Key Responsibilities:

Supervision: Oversee daily operations during the shift, ensuring staff members are on task and performing well
Customer Interaction: Maintain a high standard of customer service by addressing inquiries, concerns, and complaints promptly
Staff Training: Train, mentor, and support new employees, helping them integrate into the team and understand store procedures
Inventory Control: Monitor inventory levels, assist in ordering and stocking supplies, and conduct regular inventory checks
Cash Handling: Manage cash registers and financial transactions, ensuring accuracy during shifts
Health and Safety: Enforce safety protocols and regulations to ensure a safe shopping environment
Reporting: Communicate effectively with management about any operational issues and staff performance

Requirements

High school diploma or equivalent is required
1-2 years of experience in retail or customer service, with prior supervisory experience preferred
Strong leadership capabilities with effective team management skills
Excellent communication and interpersonal skills
Ability to resolve customer complaints and provide effective solutions
Familiarity with cash handling and point-of-sale systems
Willingness to work flexible hours, including evenings, weekends, and holidays

Physical Requirements:

Ability to stand for extended periods and lift items weighing up to 50 pounds
Capable of performing physical tasks such as stocking shelves and moving merchandise

Benefits