Sales Coordinator

Our mission is to advance the standard of care for the surgical management of bunion and related midfoot deformities. We are committed to operating our business with the highest standards of ethical conduct. We exceed our customers’ expectations through an innovation-driven, high-velocity approach to solving treatment and surgical problems. Our products and services are designed to enable foot and ankle surgeons to improve patient outcomes and reduce healthcare costs, while providing rewarding experiences and opportunities for our employees and stakeholders.

Job Description

We are seeking a highly organized and detail-oriented Sales Coordinator to join our team. This multi-faceted role is essential in supporting both our customers and sales team, performing a variety of duties such as managing inventory orders, invoicing, and resolving inquiries or issues. The ideal candidate will demonstrate strong organizational skills, a proactive mindset, and exceptional attention to detail.

What you would be responsible for:

Order Management - Oversee the full order-to-cash process using NetSuite ERP, including order entry, invoicing, credit memos, and resolution of billing discrepancies.

Collaboration - Partner with Finance, Pricing, and other internal teams to streamline workflows for order processing and account management.

Customer and Surgeon Setup - Ensure smooth addition of new surgeons and healthcare facilities into company systems to facilitate seamless product access.

Point of Contact - Act as the primary contact for internal and external customers, addressing inquiries via phone and email.

Issue Resolution - Respond to and resolve product- or service-related issues to ensure exceptional customer satisfaction.

Distributor Onboarding - Support new distributors by integrating them into systems and ensuring efficient operational collaboration.

Inventory Management - Place inventory orders for customers, distributors, and employees while ensuring accuracy and timely fulfillment.

Sales Analysis - Assist with sales and inventory reporting, contributing actionable insights for decision-making.

Returns & Credits - Manage product returns and credits in alignment with departmental policies and procedures.

Qualifications

• High School Diploma or equivalent preferred
• Three (3) years’ experience in a team-focused office setting supporting a sales team
• Medical device experience or knowledge a plus
  
  

Additional Information

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