Salesforce commerce cloud Support Engineer

Role: Salesforce Commerce Cloud (SFCC) Support Engineer

Experience: 4–8 Years

Location: Chennai / Kolkata

Key Skills: SFCC Implementation, Salesforce Commerce Cloud, Java/J2EE

The ideal candidate should have strong hands-on expertise in Salesforce Commerce Cloud / B2C Commerce, along with good programming knowledge in Java/J2EE and JavaScript. The role involves application support, troubleshooting production issues, implementing enhancements, managing integrations, and ensuring the stability and performance of SFCC-based commerce platforms.

Key Responsibilities

• Support and maintain enterprise eCommerce solutions built on Salesforce Commerce Cloud (SFCC/B2C Commerce).
• Work on SFCC implementation, customization, enhancements, and production support.
• Troubleshoot and resolve application, integration, and production issues within agreed SLAs.
• Develop and maintain SFCC components including SFRA, controllers, models, ISML templates, services, and jobs.
• Support integrations between SFCC and external enterprise applications through APIs, OCAPI, and web services.
• Work on eCommerce functionalities such as Product Detail Pages, Product Listing Pages, Cart, Checkout, Orders, Catalogues, Pricing, Promotions, and Customer Data.
• Perform RCA for recurring production issues and implement permanent fixes.
• Monitor and troubleshoot scheduled jobs, integrations, deployments, and environment-related issues.
• Work with SFCC Business Manager for operational and configuration activities.
• Collaborate with development, QA, infrastructure, and business teams for issue resolution and application enhancements.
• Participate in code reviews, deployments, release activities, and performance optimization.

Must-Have Skills

• 4–8 years of relevant IT experience
• Strong hands-on experience with Salesforce Commerce Cloud (SFCC / B2C Commerce)
• Experience in SFCC implementation and application support
• Good programming knowledge of Java/J2EE
• Experience with SFRA architecture
• Hands-on knowledge of JavaScript, Controllers, ISML, and backend development
• Experience with API/Web Service integrations
• Strong troubleshooting, debugging, and production issue-resolution skills

Good-to-Have Skills

• Experience with OCAPI and SFCC Service Framework
• Knowledge of SFCC Business Manager
• Experience with Jobs Framework and scheduled/batch jobs
• Knowledge of integrations with payment gateways, OMS, ERP, or other commerce systems
• Experience with Git, Jenkins, ServiceNow, Postman, or similar tools
• Knowledge of CI/CD and deployment processes
• Salesforce B2C Commerce certification