Job Description

At Holiday Inn Club Vacations, we create meaningful travel experiences for families. We make vacations easy to plan and hard to forget, and we bring that same care to how we support our team members. Our culture is grounded in Caring, Courage and Creativity—values that shape how we serve our guests, work together and grow.

Help keep guests, team members, and resort operations safe.

As a Security Patrol Officer, you will serve as a visible and approachable presence throughout the resort. You will help protect guests, employees, and company assets while supporting a welcoming environment. This high guest-contact role requires sound judgment, professionalism, strong communication, and a guest-focused mindset. You will also respond to injuries, accidents, safety concerns, and situations that may affect the orderly operation of the resort.

Role at a glance

Location: Orange Lake Resort
Schedule: Multiple shifts available, including morning/midshift from 7:00 a.m.–7:30 p.m., second shift from 3:00–11:30 p.m., and overnight from 11:00 p.m.–7:00 a.m.
Driver requirement: Valid driver’s license, at least one year of driving experience, and compliance with company motor vehicle policy standards

What you’ll do

Greet guests warmly, provide resort guidance, and offer directions to help them reach their destinations.
Document visitors entering the property and support appropriate access procedures.
Patrol the resort to help protect guests, employees, and company assets.
Respond to accidents and injuries, administer first aid, and contact emergency services when necessary.
Complete required injury documentation and assist with employee drug and alcohol testing when appropriate.
Identify and engage suspicious individuals while supporting the orderly operation of the resort.
Recognize and address safety hazards, cleanliness concerns, and other emergency situations according to department procedures.
Dispatch calls appropriately and communicate clearly during incidents.

What you’ll bring

At least 21 years of age.
Valid driver’s license, at least three years of driving experience, and compliance with company motor vehicle policy standards.
Strong customer service skills and a guest-focused attitude.
Knowledge of standard safety protocols and emergency procedures.
Strong verbal and written communication, sound judgment, and the ability to work under pressure.

It’s a plus if you have

Security experience in a guest-facing hospitality environment.
Familiarity with resort layouts, activities, functions, fire procedures, and emergency response practices.

What we offer