Senior Admissions Representative

Senior Admissions Representative – Evening Shift

Supervisory / Management Growth Opportunity

Schedule: 3:30 PM – 11:30 PM

Starting Salary: $75,000–$95,000 annually, depending on experience

Position Overview

PH Wellness is seeking a highly experienced, results-driven Senior Admissions Representative to join our evening admissions team.

We are looking for a proven admissions closer with extensive experience in out-of-network (OON) substance use disorder treatment who also possesses strong leadership skills.

This position requires someone who can independently close admissions, take ownership of the evening shift, and provide guidance and direction to other admissions team members.

The ideal candidate is a natural leader who can be trusted to make sound decisions, maintain accountability, and drive admissions performance.

This position offers the potential to grow into a formal supervisory or management role.

Key Responsibilities

● Handle inbound admissions calls from prospective clients, families, and referral sources.

● Successfully convert qualified inquiries into admissions for detox and residential treatment.

● Effectively communicate the value of out-of-network treatment services.

● Navigate PPO insurance conversations, financial objections, and treatment-related concerns.

● Build trust and rapport with prospective clients and families.

● Maintain consistent follow-up to maximize admissions opportunities.

● Provide leadership, guidance, and direction to admissions representatives working the evening shift.

● Help ensure calls, follow-ups, and admissions opportunities are handled efficiently.

● Support team accountability, communication, and overall shift performance.

● Coordinate with clinical and operations teams to facilitate timely admissions.

● Maintain accurate CRM documentation and admissions records.

Required Qualifications

● Direct experience closing out-of-network PPO admissions in substance use disorder treatment is required.

● Strong background in detox and residential treatment admissions.

● Demonstrated ability to close high-value admissions calls.

● Excellent communication, objection-handling, and relationship-building skills.

● Strong leadership qualities and sound decision-making abilities.

● Ability to work independently with minimal supervision.

● Experience guiding, mentoring, or supervising other admissions representatives is strongly preferred.

● Comfortable taking ownership of evening shift operations and admissions performance.

Ideal Candidate

We are looking for more than an experienced admissions representative.

The ideal candidate is a high-performing closer with leadership potential who understands the out-of-network addiction treatment industry and can be relied upon to help direct the evening admissions team.

This individual must be confident handling difficult admissions conversations, capable of supporting other team members, and committed to maximizing admissions opportunities while maintaining ethical, patient-centered practices.