Senior Cloud Application Support Engineer

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Written by AI from the job title and company, not by Pegasystems, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Senior Cloud Application Support Engineer at Pegasystems will play a crucial role in ensuring the seamless operation and high availability of cloud-based applications. This position involves troubleshooting and resolving complex issues, supporting the deployment of cloud solutions, and enhancing system performance. The Senior Cloud Application Support Engineer will collaborate with cross-functional teams to understand customer requirements and provide exceptional technical support, contributing significantly to overall client satisfaction and operational efficiency.

Job Responsibilities

• Provide high-level technical support for cloud-based applications, addressing complex issues and challenges.
• Monitor system performance and conduct regular health checks of cloud applications to ensure optimal functionality.
• Collaborate with development and operations teams to implement and manage cloud deployment strategies.
• Diagnose and resolve production issues while effectively communicating solutions to stakeholders.
• Maintain comprehensive documentation for support procedures, applications, and configurations.
• Contribute to the development of best practices and support processes, aiming for continuous improvement.
• Engage in training and mentoring junior team members in cloud application support techniques.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• A minimum of 5 years of experience in application support, specifically in cloud-based environments.
• Proficiency in cloud platforms such as AWS, Azure, or Google Cloud.
• Strong knowledge of application performance management, monitoring tools, and methodologies.
• Experience with scripting languages and automation tools (e.g., Python, Bash).
• Excellent problem-solving skills and the ability to work under pressure.
• Effective communication skills, with the ability to convey technical information to non-technical stakeholders.

Technologies & Tools

The Senior Cloud Application Support Engineer will primarily utilize cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform. Proficiency in monitoring tools like New Relic or Datadog, along with familiarity with CI/CD pipelines and DevOps practices, will be essential. Additionally, knowledge of databases such as MySQL or PostgreSQL and experience with ticketing systems like JIRA will be beneficial for effective task management and issue resolution.

Ideal Candidates

Ideal candidates for the Senior Cloud Application Support Engineer position are proactive, detail-oriented individuals with a strong passion for technology and problem-solving. They possess a collaborative spirit, demonstrating effective teamwork skills while also being capable of working independently. The ability to quickly adapt to new technologies, along with a commitment to customer service excellence, will make them particularly successful in this role, ensuring they contribute positively to the Pega team's mission and objectives.