Senior Customer Success Manager

About the Opportunity

The organization is seeking a Senior Customer Success Manager to drive adoption and long-term success across a defined portfolio of strategic accounts. Serving as a trusted advisor and coach, this role consults and negotiates with C-level executives, aligns platform capabilities with strategic business goals, articulates ongoing value, and identifies opportunities for account expansion.

Key Responsibilities

• Develop trusted advisor relationships with customer executive sponsors, ensuring all success activities directly align with strategic business goals and business cases.
• Establish and manage customer adoption, training, and best-practice frameworks to continually deliver incremental value and return on investment.
• Identify growth opportunities and collaborate with sales teams to drive account expansion, customer retention, and renewals.
• Assess customer requirements, corporate structures, and platform adoption levels to ensure effective implementation, rollout, and ongoing feature enablement.
• Disseminate application and industry vertical best practices while cultivating a peer community of customers to share insights and lessons learned.

Preferred Qualifications

• 5+ years of relevant professional work experience.
• Experience in SaaS account management or strategy consulting.
• Demonstrated track record managing large, complex SaaS project implementations.
• Ability to navigate complex customer organizations effectively.
• Experience preparing and delivering highly effective executive-level presentations.
• Strong written, verbal, and presentation communication skills.

Employment Details

• Employment Type: Full time
• Location: 100% Remote (United States)

Equal Opportunity Notice

The hiring organization is an equal opportunity employer committed to celebrating diversity and fostering an inclusive environment for all employees.