Senior Engineering Manager, Site Reliability Engineering (FedRAMP)

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Written by AI from the job title and company, not by ThousandEyes (part of Cisco), so some details may not match this job. The employer's own page has the real description.

Overview

As a Senior Engineering Manager, Site Reliability Engineering (FedRAMP) at ThousandEyes (part of Cisco), you will play a pivotal role in ensuring the reliability, availability, and performance of our cloud-based applications and services. You will lead a talented team of engineers in implementing robust site reliability practices and driving continuous improvements. Your expertise will facilitate the development of scalable, secure, and compliant infrastructure that meets the stringent standards set by FedRAMP. Additionally, you will collaborate with cross-functional teams to deliver innovative solutions that enhance our product offerings and customer satisfaction.

Job Responsibilities

• Lead and mentor a team of Site Reliability Engineers to optimize the reliability and efficiency of our services.
• Implement and oversee best practices for incident management, change management, and capacity planning.
• Develop and foster a culture of continuous improvement through automation and operational excellence.
• Analyze system performance, identify improvements, and implement solutions to enhance service reliability.
• Collaborate with product development teams to integrate reliability into the early phases of product design.
• Ensure compliance with FedRAMP requirements and manage security protocols associated with our infrastructure.
• Manage on-call schedules and responsibilities, ensuring timely response to incidents.
• Engage with stakeholders to communicate service reliability metrics and improvement strategies.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field; Master’s degree preferred.
• 10+ years of experience in software engineering or site reliability engineering, with at least 5 years in a leadership role.
• Strong knowledge of cloud infrastructure and service-based architecture, particularly in FedRAMP-compliant environments.
• Proficiency in programming languages such as Python, Go, or Java.
• Demonstrated experience with infrastructure as code (IaC) tools such as Terraform or CloudFormation.
• In-depth understanding of monitoring and logging tools, and experience with performance optimization frameworks.
• Excellent problem-solving skills with a focus on delivering high-quality solutions in a timely manner.
• Strong communication and interpersonal skills, with the ability to work effectively in a collaborative environment.

Technologies & Tools

The Senior Engineering Manager will work with a variety of technologies and tools, including but not limited to AWS or Azure cloud services, Kubernetes for container orchestration, Prometheus and Grafana for monitoring and alerting, as well as CI/CD tools like Jenkins or GitLab. Familiarity with compliance frameworks such as FedRAMP, alongside security protocols and best practices, will be essential for ensuring our infrastructure meets regulatory standards.

Ideal Candidates

Ideal candidates for this position are those who exhibit strong leadership qualities and a passion for fostering a culture of reliability and operational excellence. They should have an intrinsic motivation for problem-solving and innovation, coupled with a strategic mindset that allows them to align engineering practices with business objectives. Excellent interpersonal skills are crucial, enabling effective collaboration across various teams and ensuring that communication flows seamlessly. Furthermore, a deep commitment to quality, security, and compliance in all engineering initiatives will make candidates stand out in this role.