Job Description
Life Plan Counselor
supports older adults and families by helping them understand Life Plan and continuing care options through a resident-first, compassionate approach.
Key Responsibilities
- Listen to individual needs and guide prospective residents in making informed decisions with respect and integrity.
- Explain community living choices, services, and the overall continuing care process.
- Partner with colleagues across healthcare, hospitality, and community operations to ensure a consistent, welcoming experience.
- Provide supportive, clear communication throughout the counseling process.
- Experience in counseling, senior living, healthcare, social services, or customer service is preferred.
- Strong interpersonal skills with a compassionate, resident-focused mindset.
- Ability to explain options clearly and guide individuals through decisions.
- Collaborative approach and commitment to delivering high-quality service.
In the Richmond, VA metro area, the middle pay across its 660,000 jobs was $51,460 a year in May 2025, says the Bureau of Labor Statistics. Pay calculator →
View Similar Jobs
Similar jobs which you may be interested in. Typically using your existing skillset.
Customer Service Rep I (Remote or Hybrid)
BankUnited.San Diego, USA
Customer Service
Remote Work
Entry-Level
Customer Service - Auto Claims (Unlicensed)
USAA.San Diego, USA
Customer Service
Auto Claims
Claims Processing
Customer Support-Work from home/No Experience/Flexible/Life&Health
The Stephens Agency.San Diego, USA
Customer Support
Remote Work
Entry Level
Customer Service Representative
Insight Global.San Diego, USA
Customer Service
Customer Support
Client Relations
Customer Service - Property Claims (Unlicensed)
USAA.San Diego, USA
"Customer Service"
"Property Claims"
"Unlicensed"
Customer Experience Specialist - Pet Team
MetLife.San Diego, USA
Customer Service
Animal Care
Client Engagement
Call Center Supervisor
Serenity Healthcare.San Diego, USA
Call Center Management
Customer Service Leadership
Team Performance Coaching
Patient Support Rep 1 (Scheduling and Patient Support)
Asante.San Diego, USA
"Patient Support
Scheduling
Customer Service"
Call Center Supervisor
Serenity Healthcare.San Diego, USA
Call Center Management
Customer Service
Team Leadership
