Senior Manager, Site Reliability Engineering – Datacenter Hardware and IaaS

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Overview

The Senior Manager of Site Reliability Engineering – Datacenter Hardware and IaaS at GEICO will lead a team dedicated to ensuring optimal performance, reliability, and availability of datacenter hardware and Infrastructure as a Service (IaaS) offerings. This role requires expertise in designing and implementing automated solutions to improve operational efficiency, overseeing hardware lifecycle management, and collaborating with cross-functional teams to maintain the highest standards of service delivery. The incumbent will be pivotal in strategizing and executing SRE practices to enhance system reliability and foster a culture of continuous improvement within the organization.

Job Responsibilities

• Lead and mentor a team of Site Reliability Engineers in the management and optimization of datacenter hardware and IaaS environments.
• Develop and implement strategies to enhance system reliability and availability through automation and monitoring tools.
• Oversee the lifecycle management of datacenter hardware, ensuring timely upgrades and replacement of equipment.
• Coordinate with cross-disciplinary teams to define and maintain service level objectives (SLOs) and service level agreements (SLAs).
• Address incidents and anomalies in a timely manner, employing root cause analysis and remediation techniques.
• Drive improvements in operational efficiencies by establishing new processes and workflows.
• Collaborate with cloud operations and development teams to deploy scalable IaaS solutions.
• Research and evaluate new tools and technologies to implement in the infrastructure environment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field; Master’s degree preferred.
• A minimum of 8 years of experience in Site Reliability Engineering, systems engineering, or a similar field.
• 4+ years of leadership experience managing teams in a technology-driven environment.
• Strong knowledge of datacenter operations, hardware management, and IaaS platforms.
• Proficient with automation tools and scripting languages, such as Python, Shell, or PowerShell.
• Experience with performance monitoring tools and systems management platforms.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with all levels of the organization.

Technologies & Tools

The Senior Manager will work with a variety of technologies and tools, including hypervisors (such as VMware and Hyper-V), cloud management platforms (like AWS and Microsoft Azure), automation frameworks (such as Ansible and Terraform), and monitoring solutions (like Prometheus and Grafana). Familiarity with containerization technologies (such as Docker and Kubernetes) is also beneficial for managing services in a cloud-native setup.

Ideal Candidates

Ideal candidates for this position will possess a strategic mindset coupled with a strong technical acumen, enabling them to effectively lead teams and drive operational excellence. They should demonstrate a proactive approach to problem-solving, be adept at simplifying complex processes, and exhibit a passion for technological innovation. Strong organizational skills and the ability to foster a collaborative environment are essential. Successful candidates will also have a strong commitment to delivering high-quality service and have the capacity to thrive under pressure in a fast-paced setting.