Senior Manager, Software Engineering (SRE Availability, Incident & Change Management)

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Job Overview

The Senior Manager of Software Engineering (SRE Availability, Incident & Change Management) at GEICO is responsible for leading a team of engineers dedicated to ensuring the availability and reliability of services through rigorous incident and change management practices. The ideal candidate will develop strategies to effectively manage incidents, implement robust change management processes, and enhance our Site Reliability Engineering (SRE) culture across the organization. This role requires collaboration with cross-functional teams, while driving innovation and operational excellence to improve system performance and reliability.

Job Responsibilities

• Lead a team of SREs to establish and maintain high availability and resilience in software systems.
• Develop, implement, and optimize incident management protocols and procedures.
• Oversee change management processes to ensure seamless transitions and minimal service disruption.
• Collaborate with software development teams to identify key areas for improvements in system reliability.
• Foster a culture of proactive incident resolution and continuous improvement within the SRE team.
• Facilitate cross-functional communications during incidents and changes, ensuring all stakeholders are informed.
• Analyze incidents and outages to develop actionable insights and drive prevention strategies.
• Mentor and develop engineering talent to empower the team and enhance skill sets.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field; Master’s degree preferred.
• 8+ years of experience in software engineering or site reliability engineering roles with at least 3 years in a leadership position.
• Strong expertise in incident management frameworks and tools.
• Extensive experience with change management processes and best practices.
• Proficient in monitoring and observability tools to analyze system performance.
• Exceptional problem-solving and analytical skills.
• Excellent communication and interpersonal skills with proven experience in stakeholder management.

Technologies & Tools

The Senior Manager, Software Engineering (SRE Availability, Incident & Change Management) will engage with a variety of technologies and tools essential for maintaining robust and reliable software services. This includes cloud platforms such as AWS or Azure, monitoring tools like Prometheus and Grafana, incident management systems like PagerDuty, and configuration management solutions such as Ansible or Terraform. Familiarity with coding languages such as Python, Go, or Java is also expected, along with experience in CI/CD pipelines and container orchestration technologies such as Kubernetes.

Ideal Candidates

The ideal candidate for the Senior Manager position should possess strong leadership qualities, instilling a sense of accountability and fostering collaboration within their team. They should be forward-thinking, with an aptitude for identifying potential challenges before they escalate into incidents. Excellent communication skills are crucial, allowing effective interaction with both technical and non-technical stakeholders. Moreover, an ideal candidate should be passionate about adopting new technologies and driving innovation, making significant contributions to the overall effectiveness and efficiency of the engineering operations at GEICO.