Senior Manager SRE- Engineering

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Job Overview

The Senior Manager, Site Reliability Engineering (SRE) at GEICO is responsible for leading a team of talented engineers focused on producing scalable and reliable infrastructure, ensuring the availability of services, and implementing best practices in software development. This role involves collaborating closely with various engineering teams to enhance system performance, implement automation strategies, and drive improvements across operations while maintaining a strong focus on incident management, architectural design, and service level agreements (SLAs).

Job Responsibilities

• Lead and mentor a team of SRE engineers, fostering a culture of excellence and continuous improvement.
• Collaborate with product and engineering teams to design and implement robust architectures that ensure service reliability.
• Drive incident response and post-mortem analyses to identify areas for improvement and build reliable solutions.
• Develop and implement strategies for monitoring, alerting, and performance metrics to enhance system visibility.
• Establish and maintain SLAs and SLOs to measure and report on service reliability and performance.
• Champion automation and DevOps practices to enhance operational efficiency and scalability.
• Manage resource capacity and ensure that systems can scale effectively with demand.
• Oversee incident management processes, ensuring timely resolution and minimizing downtime.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.
• A minimum of 7 years of experience in Site Reliability Engineering, Systems Administration, or related fields.
• Minimum of 3 years of experience in a managerial or leadership role, with a proven ability to mentor teams.
• Strong understanding of cloud infrastructure (AWS, Azure, etc.) and container orchestration (Kubernetes, Docker).
• Proficiency in scripting and programming languages, such as Python, Go, or Java.
• Experience with configuration management tools (Ansible, Puppet, Chef) and CI/CD pipelines.
• Excellent problem-solving and troubleshooting skills, with a strong focus on service delivery.

Technologies & Tools

The Senior Manager SRE will utilize a diverse array of technologies and tools including cloud services (AWS, Azure), containerization platforms (Docker, Kubernetes), monitoring solutions (Prometheus, Grafana), and configuration management tools (Ansible, Terraform). Familiarity with CI/CD tools such as Jenkins or GitLab CI, along with observability tools and incident management software, will also be fundamental to ensuring efficient service operations and reliability.

Ideal Candidates

The ideal candidate for this position will possess strong leadership skills along with a passion for technology and a commitment to service excellence. Successful candidates will demonstrate exceptional communication abilities, enabling effective collaborations across diverse teams. They will also exhibit a proactive mindset, capable of identifying and resolving potential challenges before they impact service reliability. A deep commitment to continuous learning and adaptation in line with industry best practices further distinguishes ideal candidates in this dynamic role.