Senior Quality Assurance Analyst (CRM)

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Job Overview

Juvare is seeking a Senior Quality Assurance Analyst specializing in Customer Relationship Management (CRM) to ensure the quality and integrity of our software solutions. This position involves comprehensive testing and validation processes, conducting audits, developing testing strategies, and collaborating with cross-functional teams to deliver a seamless user experience. The successful candidate will possess a deep understanding of quality assurance methodologies, including functional, regression, and performance testing, while demonstrating the ability to identify and mitigate defects efficiently.

Job Responsibilities

• Design, develop, and execute detailed test plans and test cases for CRM applications.
• Collaborate with product managers, developers, and customer support teams to ensure product requirements are met.
• Conduct both manual and automated testing processes, ensuring comprehensive coverage of all functionalities.
• Track and report on testing progress and defect statuses, maintaining clear communication with stakeholders.
• Identify, document, and communicate issues and risks effectively, driving continuous improvement initiatives.
• Mentor and guide junior QA team members, promoting best practices within the QA process.
• Stay updated with industry trends and incorporate best practices into QA processes.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• A minimum of 5 years of experience in software quality assurance, specifically with CRM systems.
• Demonstrated experience with test automation tools such as Selenium, JUnit, or TestNG.
• Strong understanding of software development life cycle (SDLC) and QA methodologies.
• Proficiency in SQL and experience with database testing.
• Excellent analytical, problem-solving, and critical thinking skills.
• Outstanding written and verbal communication skills.

Technologies & Tools

The Senior Quality Assurance Analyst will work with a variety of technologies and tools, including but not limited to CRM software (Salesforce, HubSpot), testing frameworks (Selenium, JUnit), version control systems (Git), and project management tools (JIRA, Confluence). Familiarity with cloud services (AWS, Azure) and agile methodologies is also advantageous.

Ideal Candidates

The ideal candidates for this position are detail-oriented, proactive, and possess a strong commitment to delivering high-quality results. They are not only technically skilled but also excel in collaborating with diverse teams and stakeholders. A successful candidate will showcase an aptitude for mentorship, seeking to elevate the skills of peers, and demonstrate a passion for continuous learning and improvement in the field of quality assurance.