Senior Technical Oracle HCM Cloud Talent Management Support Engineer

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Job Overview

The Senior Technical Oracle HCM Cloud Talent Management Support Engineer plays a crucial role in providing advanced support and solutions for clients utilizing Oracle's HCM Cloud Talent Management system. Candidates will engage extensively with stakeholders to troubleshoot and resolve complex technical issues, ensure optimal performance, and implement best practices within the talent management module. This position requires a strong foundation in technical support as well as a keen understanding of HR processes to ensure that the system is effectively leveraged to meet business goals.

Job Responsibilities

• Provide in-depth technical support for Oracle HCM Cloud Talent Management applications, addressing client inquiries and issues.
• Collaborate with clients to troubleshoot and resolve complex system issues, ensuring minimal disruption to their operations.
• Implement data management and system configuration changes, including security configurations and role definitions.
• Conduct system testing, validations, and release management to ensure software updates and integrations adhere to company standards.
• Develop and maintain technical documentation for support processes, system configurations, and user guides.
• Work closely with product management and development teams to provide feedback and suggest improvements to the system.
• Train and mentor junior support engineers, fostering a collaborative and knowledge-sharing environment.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Human Resources, or a related field.
• Minimum of five years of experience in technical support, particularly with Oracle HCM Cloud applications.
• Strong understanding of HR business processes and talent management functionalities.
• Proficiency in troubleshooting technical issues with a track record of resolving complex problems effectively.
• Experience with SQL, database management, and data analysis techniques.
• Excellent communication and interpersonal skills for interaction with non-technical stakeholders.
• Relevant certifications in Oracle Cloud applications will be considered a plus.

Technologies & Tools

The role requires familiarity with a variety of technologies and tools, including but not limited to Oracle HCM Cloud applications, SQL databases, data extraction and reporting tools like Oracle BI, and project management systems. Proficiency with cloud-based environments and IT service management software is also essential for successful performance in this position.

Ideal Candidates

Ideal candidates will exhibit a blend of strong technical acumen and HR process knowledge, coupled with a proactive approach to problem-solving. They should be adaptable and able to work effectively in a fast-paced environment while managing multiple priorities. Exceptional communication skills are imperative, as the role involves extensive collaboration with both technical and non-technical stakeholders. A passion for continuous learning and a commitment to delivering outstanding customer service is highly desired.