Service Advisor

Company Description Eco Auto Centre (Eco Tyres Southampton) is a one-stop automotive service provider offering tyre fitting, computerised 3D wheel alignment, balancing, and a range of repair services for brakes, bulbs, batteries, TPMS, and exhausts. The team focuses on impartial, experience-based advice to help customers get the most out of their vehicles, whether they know exactly what they need or require help diagnosing an issue. With a strong commitment to customer service, Eco Auto Centre aims to ensure every driver leaves satisfied, regardless of vehicle type or budget. The centre offers a wide selection of tyre brands, along with clear information to support informed decisions. In addition, a 24/7 mobile tyre-fitting service supports customers across Southampton and surrounding areas, providing convenient on-the-go assistance.

Role Description The Service Advisor role is an on-site position located in Southampton, MA, supporting day-to-day customer interactions and service coordination. The Service Advisor will greet customers, assess their vehicle service needs, and provide clear explanations of recommended work and associated costs. This role includes booking appointments, coordinating with technicians, updating customers on service progress, and managing aftersales inquiries to ensure high levels of customer satisfaction. The Service Advisor will also handle service documentation, maintain accurate records, and support a customer-focused environment that reflects the company’s commitment to impartial advice and quality service.

Qualifications

• Strong customer-focused service skills, including Customer Service and Customer-focused Service, with a commitment to Customer Satisfaction.
• Effective Communication skills, including clear verbal and written interaction with customers and team members.
• Experience in Aftersales support, handling follow-up queries, service issues, and post-service customer care.
• Previous experience in an automotive service or tyre-fitting environment is highly beneficial.
• Ability to work on-site in a fast-paced setting, managing multiple customers and tasks with attention to detail.
• Comfort with basic service administration, scheduling, and use of computer-based booking or invoicing systems.
• Strong problem-solving skills and the ability to provide impartial, informed advice to customers.