Job Description

Service Advisors are the relationship builders of our dealership. We look for people who love people and put a face to the trusted, easy and enjoyable experience that keeps our customers coming back for their regular maintenance and repairs. To be successful in this job, you must be a confident communicator who provides options, updates and explain the stuff that is hard to explain. Additionally, the Advisor listens more than they talk, follows through and never sugarcoats the tough conversations. From quotes to car washes, they make sure that no gets missed. When you work for Nissan of Orem, you can support from your team to help you become a first-rate Service Advisor.

Here’s why you’ll want to work here:

Industry leading schedule – 40 Hour work weeks
Paid training and career growth
Competitive compensation package with bonuses for customer satisfaction/retention
Paid Time Off and 401k
Medical, Dental, Vision, and Life Insurance
Wellness Programs that pay you!
Employee purchase and service program
1:1 Service Advisor to PC and latest generation tablets

Here's what you'll be doing:

Greet all customers promptly and professionally
Determine customer’s primary concern and then review additional maintenance needs when appropriate
Offer a no cost vehicle condition inspection to every customer
Give and document fair, competitive, transparent price quotes, with the customer and dealership’s best interest in mind
Communicate with each customer in a fashion that leaves them feeling comfortable and informed every time
Handle all customer complaints immediately and resolve to the customer’s satisfaction
Establish and maintain great customer relationships that encourage repeat and referral business
Work as a team player and uphold the company’s standards of professionalism and integrity

Requirements:

One year of automotive retail service consultant experience preferred, but not necessary
Must be energetic, enthusiastic and team oriented
Strong listening, problem solving and communication (verbal and written) skills
Strong attention to detail
Proficient computer skills
High School Diploma or equivalent
Valid in-state driver's license

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