Job Description
Service Desk Personnel
Client: TN DOT
Location: On Site, 312 Rosa Parks Avenue, Suite 15, Nashville, Tennessee, 37243
Duration: 12+ Months
Job Description
- IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
- People/Customer Service skills required
- Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
- Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
- iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
- Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
- Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
- Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
- Remote support
- MSRA
- RDP
- TEAMs
- Webex
- Hardware Deployment
- ServiceNow
- Ticket management
- Ticket assignment
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