Site Reliability Engineer (Austin, TX, USA - Remote)

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Job Overview

As a Site Reliability Engineer at AXON Networks, you will be entrusted with maintaining the reliability, availability, and performance of our services and systems. You will work collaboratively with cross-functional teams to design and implement scalable infrastructures, automate processes, and resolve production issues efficiently. Your expertise in system architecture and operational excellence will be critical in ensuring a seamless experience for our customers while fostering an environment of continuous improvement and innovation.

Job Responsibilities

• Design, implement, and manage scalable systems and services to ensure high availability and reliability.
• Monitor and optimize system performance to meet operational service level agreements (SLAs).
• Conduct root cause analysis of incidents and minimize the risk of future incidents.
• Automate routine operational tasks to improve efficiency and decrease manual intervention.
• Collaborate with development teams to ensure reliable software deployments and enhance tooling.
• Implement system security measures to safeguard our infrastructure and data.
• Participate in on-call rotations and incident response to resolve production issues.
• Continuously evaluate and introduce new technologies to improve service delivery.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 3+ years of experience in software engineering, system administration, or related roles.
• Proficiency in scripting languages such as Python, Bash, or Go.
• Strong knowledge of cloud environments (AWS, Azure, Google Cloud) and container orchestration (Kubernetes, Docker).
• Experience with configuration management tools like Ansible, Chef, or Puppet.
• Understanding of networking protocols, databases, and distributed systems.
• Excellent problem-solving skills and capacity to work under pressure.
• Effective communication and teamwork skills with an ability to mentor junior engineers.

Technologies & Tools

In this role, you will work with a variety of technologies and tools, including cloud platforms like AWS and Azure, containerization technologies such as Docker and Kubernetes, configuration management tools like Ansible and Terraform, as well as monitoring solutions like Prometheus, Grafana, and ELK Stack. Familiarity with version control systems like Git is also essential, as is experience with CI/CD pipelines to streamline deployment processes.

Ideal Candidates

Ideal candidates for this position will possess a strong technical foundation paired with a passion for operational excellence. They will excel in problem-solving and be proactive in finding improvements to systems and processes. Effective communication and collaboration skills are essential, as you will be working with diverse teams to achieve common goals. A mindset oriented towards continuous learning and the ability to adapt to evolving technologies will also distinguish successful candidates in this role.