Site Reliability Engineer (Remote)

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Job Overview

First Citizens Bank is seeking a motivated and skilled Site Reliability Engineer (SRE) to join our technical team in a remote capacity. In this role, you will be responsible for ensuring the availability, performance, and scalability of our applications and services. You will collaborate closely with software developers, system engineers, and support staff to maintain a resilient system architecture, automate processes, and improve the overall customer experience. Your technical expertise will play a critical role in monitoring, troubleshooting, and implementing best practices in system reliability as we strive for operational excellence.

Job Responsibilities

• Design, implement, and manage scalable, resilient systems across our platform.
• Monitor system performance, availability, and latency to identify areas for improvement.
• Develop automation tools to streamline operations and reduce manual intervention.
• Collaborate with development teams to integrate reliability into the software development lifecycle.
• Respond to incidents and provide root cause analysis to prevent future occurrences.
• Create and maintain documentation related to system design, operational procedures, and incident responses.
• Participate in on-call rotation to provide 24/7 support for critical systems.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 3+ years of experience in Site Reliability Engineering, DevOps, or a similar role.
• Strong understanding of cloud infrastructure, preferably AWS, Azure, or GCP.
• Experience with containerization technologies such as Docker and Kubernetes.
• Proficiency in scripting languages such as Python, Bash, or PowerShell.
• Familiarity with monitoring tools and practices (e.g., Prometheus, Grafana, Splunk).
• Excellent problem-solving skills and attention to detail.

Technologies & Tools

The Site Reliability Engineer will utilize a variety of technologies and tools to effectively manage and maintain our systems. Key technologies include cloud platforms (AWS, Azure, GCP), container orchestration tools (Docker, Kubernetes), configuration management tools (Ansible, Terraform), and monitoring solutions (Prometheus, Grafana, and Splunk). Proficiency in these tools is essential for achieving operational excellence and ensuring service reliability.

Ideal Candidates

An ideal candidate for the Site Reliability Engineer position at First Citizens Bank will possess a strong blend of technical expertise and interpersonal skills. They should be proactive, adaptable, and eager to tackle complex challenges in a fast-paced environment. Strong communication skills are essential for collaborating with cross-functional teams, and a commitment to continuous learning and improvement will contribute significantly to their success in this role. Additionally, candidates with a passion for reliability and efficiency in systems will align well with our organizational goals.