Job Description

WE LOVE OUR WORK.

Actively patrols assigned sections looking for opportunities to be of service to our guests.
Sincerely greets and welcomes all guests on the slot floor.
Celebrates any win by the guests.
Completes jackpots promptly, accurately, and with a high degree of personalized service; completes verification of paperwork for jackpot payouts.
Maintains a good relationship with the Cage employees to help execute slot transactions.
Offers assistance to slot playing guests and explains features of the slot machine when necessary, including the ticket in/ticket out technology.
Determines machine malfunctions and identifies appropriate actions; corrects machine malfunctions (e.g. printer errors, bill validators, etc.).
Must keep, maintain the integrity of, and balance cash wallets at the end of shift.
Promotes positive guest relations through prompt, courteous and efficient service.

BRING US YOUR BEST.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A combination of experience or trained will be considered.

EDUCATION AND EXPERIENCE:

High School Diploma or equivalent.
Money handling experience a plus.
Casino experience a plus.
Knowledge of principles and processes for providing customer service.

LANGUAGE AND SKILLS:

Ability to read, analyze and interpret common documentation.
Ability to respond to common inquiries or complaints from employees, regulatory agencies, or members of the staff.
Ability to write and present information to management in a reasonable manner.

MATHMATICAL SKILLS:

Ability to perform normal mathematical computations regarding the implementation of current duties.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of instructions and deal with several variables.

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