Software Engineer, Application Administrator & Support

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Written by AI from the job title and company, not by American Public Education, Inc. (APEI), so some details may not match this job. The employer's own page has the real description.

Job Overview

The Software Engineer, Application Administrator & Support at American Public Education, Inc. (APEI) will play a critical role in the maintenance, support, and enhancement of various application systems. This position involves collaborating with cross-functional teams to ensure the seamless operation of applications while providing technical support to end-users. The ideal candidate will be responsible for troubleshooting, implementing software upgrades, and assisting in the development of new functionalities that align with organizational goals. A strong emphasis will be placed on ensuring high levels of application performance and a positive user experience.

Job Responsibilities

• Provide technical support for application-related issues, ensuring timely resolution of user concerns.
• Monitor application performance and reliability, implementing enhancements as needed.
• Collaborate with development teams to assess system requirements and define project scope.
• Participate in system upgrades, ensuring minimal downtime and optimal transition processes.
• Document processes, workflows, and applications changes for reference and compliance purposes.
• Conduct user training sessions to enhance the understanding and effective use of applications.
• Assist in troubleshooting and debugging application code to identify and resolve issues.
• Evaluate and integrate new application software relevant to organizational needs.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in application administration, support, or software development.
• Proficiency in programming languages such as Java, C#, or Python.
• Experience with database management systems, including SQL Server or Oracle.
• Strong problem-solving skills and the ability to work independently as well as within a team environment.
• Excellent communication skills, capable of conveying technical concepts to non-technical audience.
• Familiarity with IT service management (ITSM) tools and application monitoring solutions.

Technologies & Tools

This position utilizes various technologies and tools, including but not limited to enterprise application software, databases (e.g., SQL Server, Oracle), development frameworks (e.g., .NET, Java), and IT incident management systems. Familiarity with cloud services and web application technologies will also be important for those aspiring to excel in this position.

Ideal Candidates

The ideal candidate will possess a proactive attitude, demonstrating excellent analytical skills and attention to detail. They should be adaptable, able to work in a fast-paced, dynamic environment, and exhibit a strong commitment to teamwork and collaboration. Effective communication skills are essential, as this role requires interaction with various stakeholders. Furthermore, a keen interest in continued learning and staying updated with emerging technologies will contribute significantly to success in this position.