Sr Linux Support Engineer SME - 1yr contract - 100% Remote Work

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Job Overview

As a Sr. Linux Support Engineer SME at TWO95 International, Inc., you will be responsible for providing advanced technical support for Linux-based systems, troubleshooting complex issues, and ensuring the overall stability and performance of our infrastructure. You will work closely with cross-functional teams to implement changes and maintain high availability. Your expertise will be crucial in mentoring junior engineers and defining best practices for system operations in a remote work environment.

Job Responsibilities

• Provide expert-level support for Linux systems, addressing and resolving complex issues as they arise.
• Monitor system performance and security protocols to ensure optimal functionality and minimize downtime.
• Collaborate with development and operations teams to implement new applications and services.
• Create and maintain thorough documentation of system configurations, processes, and procedures.
• Assist in the design and execution of system upgrades, patches, and migrations.
• Mentor junior support engineers, providing guidance on troubleshooting techniques and best practices.
• Implement automation tools and scripts to streamline system management and support tasks.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum of 5 years of experience in Linux system administration or support roles.
• Strong knowledge of Linux operating systems (e.g., Red Hat, CentOS, Ubuntu) and related technologies.
• Experience with scripting languages such as Bash, Python, or Perl.
• Familiarity with network configurations and security, including firewall, VPN, and routing protocols.
• Proficiency in using configuration management tools (e.g., Ansible, Puppet, or Chef).
• Excellent problem-solving skills and the ability to work independently in a remote environment.

Technologies & Tools

The ideal candidate will have experience with a variety of technologies and tools critical to the role, including Linux distributions (RHEL, CentOS, Ubuntu), virtualization platforms (VMware, KVM), cloud services (AWS, Azure), and monitoring tools (Nagios, Prometheus). Familiarity with CI/CD pipelines and containerization technology like Docker would also be advantageous.

Ideal Candidates

Ideal candidates for the Sr. Linux Support Engineer SME position are those who exhibit a strong analytical mindset and possess exceptional technical knowledge alongside the ability to communicate complex concepts clearly to both technical and non-technical stakeholders. Candidates should demonstrate a passion for continuous learning, a proactive approach to problem-solving, and the capability to thrive in a fully remote work environment, cultivating productive relationships across teams and locations.