Sr. ServiceNow Platform System Administrator

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Written by AI from the job title and company, not by Navitas Business Consulting, Inc., so some details may not match this job. The employer's own page has the real description.

Job Overview

The Sr. ServiceNow Platform System Administrator at Navitas Business Consulting, Inc. will play a vital role in managing and enhancing the ServiceNow platform to ensure its optimal performance. This individual will be responsible for configuring, administering, and supporting the ServiceNow applications while working closely with stakeholders to gather requirements and implement new functionalities. The ideal candidate will demonstrate a deep understanding of ServiceNow best practices, provide guidance on process improvements, and contribute to the overall success of IT service management within the organization.

Job Responsibilities

• Administer and configure the ServiceNow platform, including managing users, groups, and permissions.
• Implement upgrades and patches, ensuring minimal disruption to business operations.
• Collaborate with business stakeholders to gather requirements and translate them into ServiceNow solutions.
• Develop and maintain documentation for system processes, configurations, and workflows.
• Monitor system performance and provide regular reports on metrics and trends.
• Troubleshoot and resolve issues related to the ServiceNow platform in a timely manner.
• Provide training and support to end-users, fostering a user-friendly environment.
• Assure compliance with ITIL and industry standards for service management and delivery.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• A minimum of 5 years of experience in ServiceNow administration or a similar role.
• Strong knowledge of ServiceNow modules including Incident, Problem, Change, and Configuration Management.
• ServiceNow Certified System Administrator and/or Certified Application Developer required.
• Proficiency in JavaScript and experience with Web Services (REST, SOAP).
• Excellent analytical and problem-solving skills with a focus on user satisfaction.
• Strong interpersonal and communication skills, with the ability to work effectively in a team-oriented environment.

Technologies & Tools

The successful candidate will work extensively with the ServiceNow platform, utilizing tools such as ServiceNow Platform configurations, REST APIs, and various IT service management methodologies. Familiarity with integration technologies including integration hub, middleware tools, and REST and SOAP web services will also be beneficial. Proficient use of development tools such as XML, JavaScript, and database management systems (particularly relational databases) is expected.

Ideal Candidates

The ideal candidates for this position will possess a proactive attitude and a strong commitment to continuous improvement. They will have a keen eye for detail, ensuring that all system enhancements are accurate and user-focused. Candidates should demonstrate a passion for technology and a desire to contribute to a collaborative workplace culture. Strong organizational skills and the ability to manage multiple projects simultaneously are essential traits, along with a customer-oriented approach that seeks to exceed stakeholder expectations.