Support Software Engineer (Level 2)

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by 1647, so some details may not match this job. The employer's own page has the real description.

Job Overview

As a Support Software Engineer (Level 2) at 1647, you will be responsible for providing advanced technical support and troubleshooting for our software products. You will work closely with clients and internal teams to resolve complex issues, ensuring optimal system performance and user satisfaction. Your role will involve analyzing user requirements, designing solutions, and maintaining documentation while actively contributing to the continuous improvement of our support processes.

Job Responsibilities

• Provide second-level technical support to clients and internal stakeholders for software-related inquiries and issues.
• Diagnose and troubleshoot complex software problems, ensuring timely resolution.
• Collaborate with Development and Product teams to escalate and communicate software bugs and enhancements.
• Develop and maintain technical documentation, including user guides and support manuals.
• Participate in knowledge sharing sessions to elevate team capabilities and enhance support processes.
• Monitor and analyze support metrics to identify trends and potential areas for improvement.
• Assist in training and mentoring junior support staff to build a knowledgeable team.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in a technical support role, preferably within the software industry.
• Proficient in programming languages such as Java, Python, or C#.
• Strong analytical and problem-solving skills with a focus on customer satisfaction.
• Working knowledge of software development life cycle (SDLC) and agile methodologies.
• Excellent communication skills, both written and verbal.

Technologies & Tools

The Support Software Engineer (Level 2) position utilizes various technologies, software, and tools, including but not limited to project management tools such as Jira and Confluence, monitoring and logging tools like Splunk and New Relic, and programming languages such as Java, Python, or C#. Familiarity with version control systems like Git and integration with CI/CD pipelines is also essential for effective contribution to troubleshooting efforts and software development processes.

Ideal Candidates

The ideal candidate for the Support Software Engineer (Level 2) position possesses not only technical expertise but also outstanding interpersonal skills. They should be proactive problem solvers, capable of handling multiple tasks efficiently while maintaining high-quality standards. A strong commitment to customer service, alongside the ability to work collaboratively within a team, is essential for success in this role. Candidates should also be adaptable to change and continuously seek opportunities for professional growth and learning.