SVP Operations & Transformation

We are delighted to share with you the exciting SVP, Director of Operations & Transformation search we are leading for our long-time Client, St. Mary’s Credit Union (“St. Mary’s” www.stmaryscu.org). Based in Marlborough, MA, this one-billion-dollar asset state-chartered credit union serves over 56,000 members. Founded in 1913, this progressive, member-centric organization serves consumers and local businesses through seven offices in Marlborough, Framingham, Hudson, Northborough, and Westborough, along with robust digital delivery options.

Serving as a member of the Executive Leadership Team, this executive will help lead and build the capacity, efficiency, and scalability necessary to support continued growth and evolving member needs of this well-regarded financial services organization of scale.

Position Overview:

• Enterprise Leadership: Reporting directly to the President & CEO, translate strategy into execution by aligning operations and resources with strategic priorities, improving processes and performance, leading technology-enabled transformation, and developing leaders and succession capability.
• Strategic Projects & Programs Oversee strategic projects and enterprise programs that evolve the organization, translating priorities into coordinated plans, clear accountabilities, and measurable outcomes.
• Transformation & Operational Excellence: Improve end-to-end processes, simplify work, and advance automation and technology-enabled changes that deliver measurable member, employee, and business value.
• Digital, Payments, & Deposit Operations: Provide executive leadership for digital banking operations, payments, and deposit operations, ensuring reliable service, strong performance, and scalable capabilities.
• Member Service & Service Center: Lead the Service Center and member service operations, strengthening responsiveness, consistency, relationship support, and the overall member experience.

The successful candidate will bring:

• A minimum of fifteen years of progressive leadership experience within a credit union, bank, or similarly complex organization.
• Leadership experience in operations, transformation, process improvement, technology-enabled change, and/or strategic execution.
• Demonstrated success leading significant cross-functional initiatives and organizational change.
• Deep knowledge of financial institution operations and technology-enabled service delivery, with strong business, financial, and analytical capabilities.
• Exceptional executive leadership, communication, and collaboration skills.
• Bachelor’s degree or equivalent relevant experience required; advanced degree preferred.

The salary range for this position is $200,000 to $250,000, in addition to benefits and bonus potential. Compensation is determined by a variety of factors including but not limited to the role, function, and associated responsibilities, as well as a candidate’s work experience, education, knowledge, and skills.