Full Time

Switchboard Operator

SAIC

Full-time

Computer Hardware Manufacturing, Defense and Space Manufacturing, and IT Services and IT Consulting

Washington, DC

???* / year

Job Description

Job ID 2618512

Location Washington, DC, US

Date Posted 2026-10-28

Category Customer Support

Subcategory Call Center Support

Schedule Full-Time

Shift Day Job

Travel No

Minimum Clearance Required None

Clearance Level Must Be Able to Obtain Public Trust

Potential for Remote Work ORA_REMOTE

Description

Position Overview

SAIC is looking for outstanding Switchboard candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT Switchboard Agent is the first line of contact with the DOT customer base. 

Switchboard Operator Duties And Responsibilities

Answer Incoming Calls

Switchboard operators answer incoming calls and redirect calls to the appropriate DOT department, using the Switchboard Directory and other DOT resources
Research the DOT intranet and/or internet to assist with providing the caller with information

Clerical Tasks

Record calls daily in spreadsheet
Research, collect, and verify Switchboard Directory information for customers and DOT personnel
Maintain the Switchboard Directory to ensure accuracy of phone numbers, email addresses or websites

Train new staff

Qualifications

Required Experience

High school diploma and 2 years of working experience required
Must have 1 year of experience providing customer service support in a business organization
Excellent phone skills
Top-notch communication and listening skills
Basic computer proficiency
Experience in a customer service role (preferred)
Must possess a High School Diploma
Degree may be substituted with 2 additional years of related experience
Must be able to obtain a Public Trust Clearance
U.S. citizenship required

Target salary range Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.