System Administrator, ServiceNow Lead - Remote

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Written by AI from the job title and company, not by General Dynamics Information Technology, so some details may not match this job. The employer's own page has the real description.

Position Overview

The System Administrator, ServiceNow Lead at General Dynamics Information Technology plays a pivotal role in managing and optimizing the ServiceNow platform. This position requires an experienced professional who can lead the implementation, configuration, and maintenance of ServiceNow processes, ensuring alignment with business needs and best practices. The ideal candidate will collaborate with various stakeholders to enhance IT services, provide technical support, and develop strategies for continuous improvement in ServiceNow functionalities while ensuring reliability and performance.

Job Responsibilities

• Lead the administration and configuration of the ServiceNow platform to improve IT service delivery.
• Develop strategies for the implementation of new features and enhancements, ensuring adherence to ITIL best practices.
• Collaborate with cross-functional teams to gather business requirements and translate them into technical specifications.
• Monitor system performance, troubleshoot issues, and perform regular maintenance and upgrades.
• Provide tiered technical support to users, ensuring prompt resolution of ServiceNow incidents and service requests.
• Conduct training sessions for users, providing guidance on ServiceNow functionalities and capabilities.
• Maintain accurate documentation of system configurations, processes, and procedures.
• Stay updated with the latest ServiceNow releases and features to recommend impactful upgrades and enhancements.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in System Administration, with a focus on ServiceNow.
• Deep understanding of ITIL principles and ServiceNow modules, including Incident, Problem, Change Management.
• Strong technical proficiency in scripting languages such as JavaScript, HTML, and CSS.
• Proven experience in managing system integrations and data migrations.
• Excellent problem-solving and troubleshooting skills.
• Strong communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• ServiceNow Certified Administrator and/or ServiceNow Certified Implementation Specialist certifications preferred.

Technologies & Tools

The System Administrator will work extensively with the ServiceNow platform, leveraging various modules and features to enhance IT service management. Familiarity with database management systems, web technologies, and scripting tools is critical. Additionally, knowledge of integration tools and API management will be beneficial in facilitating seamless interoperability with other systems.

Ideal Candidates

Ideal candidates for this position will possess a strong analytical mindset and a collaborative spirit, able to work effectively within teams and independently. They will demonstrate a commitment to excellence and an eagerness to continuously learn and adapt to new technologies. Strong interpersonal skills will be essential, as candidates will need to foster relationships with varying levels of personnel within the organization and communicate complex ideas in a clear and concise manner. Passion for innovation and customer service will also reflect the caliber of candidates best suited for this role.