System Administrator

This is a Fully Remote Job

About Our Client:

This organization operates as a fast-growing IT Managed Service Provider specializing in supporting small and mid-sized organizations, including nonprofits. They address the challenge of maintaining flawless technology performance for their clients, enabling them to focus on their core missions. The company emphasizes proactive IT monitoring and support to prevent issues before they impact customers, fostering an environment of continuous growth and collaboration.

About the Opportunity:

The SYSTEM ADMINISTRATOR role serves as the frontline resource in the Network Operations Center responsible for proactive alert analysis and resolution. The position focuses on identifying root causes of infrastructure alerts, resolving them to prevent recurrence, and ensuring clear communication with technical teams and customers. This role directly contributes to maintaining system stability and reducing operational disruptions.

Responsibilities:

• Triage inbound alerts to identify underlying issues, assessing context, severity, and business impact
• Resolve alerts to root cause, ensuring durable remediation
• Monitor backups, patches, and infrastructure components including servers, firewalls, storage, switches, and wireless
• Tune alert systems to reduce noise and emphasize critical signals
• Prepare thorough handoffs to Technical Account Managers and customer contacts for further action
• Maintain clear backlog with no unresolved tickets or escalations
• Contribute to improvements in monitoring, alerting, and platform management

Requirements:

• Minimum 2 years experience in IT operations, NOC support, or systems monitoring within MSP or technical services
• Hands-on experience responding to infrastructure alerts covering servers, storage, firewalls, backups, and patches
• Strong knowledge of Windows and Linux server environments with patch and backup management
• Experience with monitoring platforms such as Ninja, N-Central, ConnectWise Manage, or Datto RMM
• Ability to troubleshoot independently and focus on root cause analysis
• Clear communication skills for technical and non-technical audiences
• Strong time management and prioritization based on alert severity and business impact
• Willingness to follow procedures, document findings, and support continuous improvement

Preferred Qualifications:

• Experience with infrastructure automation (e.g., PowerShell, Python)
• Familiarity with cloud platforms like Azure or AWS and hybrid infrastructure
• Background in proactive maintenance and preventive monitoring
• Experience managing multiple customer environments
• Knowledge of ITIL or similar IT service frameworks
• Hands-on experience with Datto or similar backup solutions

Pay Range and Compensation Package:

• Hourly pay range is $31.25 to $40.86

Benefits & Perks:

• Medical insurance fully covered for employee and family
• Dental and vision insurance
• 401(k) plan with employer matching
• Accrued paid time off
• Nine paid holidays
• Career development support and programs

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.