Systems Engineer (Tier 1)

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Written by AI from the job title and company, not by Softek Global Services LLC, so some details may not match this job. The employer's own page has the real description.

Overview

As a Systems Engineer (Tier 1) at Softek Global Services LLC, you will play a crucial role in supporting and maintaining our systems infrastructure. You will be responsible for monitoring system performance, troubleshooting issues, and ensuring the stability and reliability of our systems. Your proactive approach will aid in providing exceptional service to our clients while collaborating with cross-functional teams to implement system upgrades and improvements.

Job Responsibilities

• Monitor and maintain system performance and availability.
• Troubleshoot and resolve system-related issues in a timely manner.
• Assist with the implementation of system upgrades and patches.
• Provide support to internal teams and clients regarding system inquiries.
• Document system configurations, installations, and changes.
• Participate in on-call rotation for after-hours support as needed.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 1-2 years of experience in systems engineering or a related support role.
• Strong understanding of operating systems, networking, and virtualization technologies.
• Hands-on experience with system monitoring tools and backup solutions.
• Excellent problem-solving and analytical skills.
• Effective communication skills, both verbal and written.

Technologies & Tools

The Systems Engineer (Tier 1) will utilize a range of technologies and tools including, but not limited to, Microsoft Windows and Linux operating systems, VMware and Hyper-V for virtualization, various system monitoring and troubleshooting software, as well as scripting languages such as PowerShell and Bash for automation tasks.

Ideal Candidates

The ideal candidates for this position possess a strong technical foundation and a passion for problem-solving. They should be detail-oriented, with a commitment to delivering high-quality support. Excellent communication and collaboration skills are essential as they will work closely with colleagues and clients. They should also demonstrate a willingness to learn and adapt to new technologies and processes in a dynamic work environment.