Technical Support Engineer (Breakpack)

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Written by AI from the job title and company, not by Symbotic, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Technical Support Engineer (Breakpack) at Symbotic will be responsible for providing high-quality technical support and solutions for our innovative automation products. This role will involve troubleshooting hardware and software issues, guiding customers through the resolution process, and collaborating with engineering teams to ensure customer satisfaction. The engineer will play a critical role in enhancing our support systems and processes while fostering strong relationships with our clients.

Job Responsibilities

• Diagnose and resolve technical issues related to Breakpack products in a timely manner.
• Provide detailed documentation and reporting of customer issues and resolutions.
• Assist customers with the setup and configuration of automated systems.
• Collaborate with cross-functional teams to identify and resolve product defects and enhancements.
• Train and support customers on product functionalities and best practices.
• Participate in product testing and evaluation to ensure quality assurance.
• Maintain an up-to-date knowledge base and contribute to documentation efforts.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
• Minimum of 2 years of experience in a technical support role, preferably in automation or robotics.
• Strong analytical and problem-solving skills.
• Proficiency in troubleshooting hardware, software, and networking issues.
• Excellent verbal and written communication skills.
• Experience with customer relationship management (CRM) tools.
• Familiarity with programming languages such as Python or C++ is a plus.

Technologies & Tools

In this position, the Technical Support Engineer will utilize various technologies and tools, including proprietary software for diagnostics and support, CRM platforms for managing service requests, and collaboration tools for coordinating with team members. Familiarity with automated warehouse systems and related technologies will be beneficial to effectively support our products and clients.

Ideal Candidates

Ideal candidates for the Technical Support Engineer role possess strong technical acumen coupled with excellent interpersonal skills. They demonstrate a customer-centric approach, prioritizing client needs while efficiently resolving technical issues. Candidates should be detail-oriented, self-motivated problem solvers, capable of working independently as well as collaboratively in a team environment. Additionally, a proactive attitude towards learning new technologies and an eagerness to support continuous improvement initiatives will greatly enhance their success in this position.