Technical Support Engineer (Night Shift)

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Written by AI from the job title and company, not by Symbotic, so some details may not match this job. The employer's own page has the real description.

Job Overview

As a Technical Support Engineer (Night Shift) at Symbotic, you will play a crucial role in ensuring seamless operations and superior customer satisfaction through the robust support of our automated systems. Your primary responsibility will be to troubleshoot and resolve technical issues that arise during nighttime operations while collaborating with cross-functional teams to enhance system performance. You will serve as a point of contact for customers and internal teams, providing expert guidance and support to maintain operational efficiency and uptime.

Job Responsibilities

• Provide timely and effective technical support to customers and internal stakeholders.
• Diagnose and resolve system failures and technical issues in automated operations.
• Monitor system performance during night shifts and promptly address any anomalies.
• Document all issues, resolutions, and processes into the helpdesk system for future reference.
• Collaborate with engineering and development teams to implement fixes and improvements.
• Conduct root cause analysis and contribute to the continuous improvement of support processes.
• Assist in the training of junior staff and knowledge transfer within the team.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in technical support or a similar role in an automated or robotics environment.
• Strong understanding of hardware and software troubleshooting techniques.
• Familiarity with scripting languages and diagnostic tools.
• Excellent communication skills, both written and verbal.
• Ability to work independently during night shifts while managing multiple priorities.
• Detail-oriented with strong analytical and problem-solving capabilities.

Technologies & Tools

This position will involve working with various technologies and tools including, but not limited to, automated material handling systems, diagnostic software for system monitoring, and customer relationship management (CRM) platforms. Familiarity with networking protocols and basic programming concepts is also advantageous to effectively troubleshoot and communicate technical details.

Ideal Candidates

The ideal candidate for the Technical Support Engineer (Night Shift) position at Symbotic will possess a strong technical foundation coupled with a customer-focused mindset. They will demonstrate exceptional problem-solving skills, the ability to thrive under pressure, and a commitment to continuous learning. Excellent interpersonal skills, along with the willingness to work collaboratively with diverse teams, will make this candidate an asset to our night operations support team.