Technical Support Engineering - Automation development

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Written by AI from the job title and company, not by Microsoft, so some details may not match this job. The employer's own page has the real description.

Overview

The Technical Support Engineering - Automation Development role at Microsoft is a key position responsible for providing specialized technical support for automation solutions. The successful candidate will collaborate with cross-functional teams to troubleshoot complex technical issues, develop automation frameworks, and enhance existing processes. This position requires strong problem-solving skills, a passion for technology, and the ability to convey technical concepts effectively to both technical and non-technical stakeholders.

Job Responsibilities

• Provide expert technical support for automation tools and frameworks used in Microsoft products.
• Collaborate with software development teams to design and implement automation solutions.
• Troubleshoot and resolve complex technical issues reported by customers and internal teams.
• Document technical procedures and workflows to aid in knowledge transfer.
• Conduct training sessions for team members and customers on automation best practices.
• Enhance existing automation processes to improve efficiency and reliability.
• Participate in code reviews and provide feedback to peers for continuous improvement.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in technical support or a similar role within the software industry.
• Strong programming skills in languages such as Python, Java, or C#.
• Experience with automation tools such as Selenium, Appium, or similar frameworks.
• Proven ability to analyze complex problems and develop effective solutions.
• Excellent verbal and written communication skills.
• Familiarity with cloud technologies and DevOps practices is preferred.

Technologies & Tools

In the Technical Support Engineering - Automation Development position, candidates will work with a variety of technologies and tools including Azure DevOps, Jenkins for continuous integration, Git for version control, and various automation test frameworks such as Selenium and Appium. Familiarity with cloud-based platforms and containerization technologies like Docker and Kubernetes may also be beneficial.

Ideal Candidates

Ideal candidates for this role possess strong analytical skills, demonstrating the ability to think critically and solve problems efficiently. They are adaptable, open to learning new technologies, and can work collaboratively within a team environment. Successful candidates are also customer-focused, able to communicate technical concepts clearly, and are driven by achieving high-quality results. A genuine enthusiasm for technology and automation will significantly enhance their fit for this role at Microsoft.