Technical Support Engineers(Ceph/OpenShift Data Foundations)

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Overview

The Technical Support Engineer (Ceph/OpenShift Data Foundations) at Red Hat will be at the forefront of providing expert technical assistance to customers utilizing Ceph and OpenShift. This role will encompass a wide range of responsibilities, including troubleshooting issues, collaborating with engineering teams, and delivering tailored solutions to enhance customer satisfaction. The ideal candidate will leverage their deep understanding of open-source technologies to support our users effectively, while also helping to drive improvement in our products through customer feedback and data analysis.

Job Responsibilities

• Provide expert technical support to clients using Ceph and OpenShift Data Foundations technologies.
• Troubleshoot and resolve complex technical issues related to storage systems and cloud solutions.
• Collaborate with product and engineering teams to facilitate customer feedback and drive product improvements.
• Develop and maintain comprehensive technical documentation and knowledge base articles.
• Participate in customer training sessions and workshops to enhance user experience and adoption of technologies.
• Monitor customer environments and provide timely feedback to ensure optimal performance and reliability.
• Assist in the development and execution of testing scenarios for new product releases.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in a technical support or engineering role focusing on cloud and storage technologies.
• Strong knowledge of Ceph, OpenShift, Kubernetes, and associated technologies.
• Proficiency in Linux operating systems and networking concepts.
• Excellent problem-solving skills and the ability to work effectively under pressure.
• Exceptional verbal and written communication skills to liaise with clients and technical teams.
• Experience in scripting or programming languages, such as Python, Bash, or Perl, is advantageous.

Technologies & Tools

The Technical Support Engineer will work with a diverse set of technologies and tools, including but not limited to Ceph storage systems, Red Hat OpenShift, Kubernetes orchestration, Linux distributions, and various monitoring and debugging tools. Familiarity with DevOps practices and Continuous Integration/Continuous Deployment (CI/CD) pipelines will also play a critical role in this position, enabling seamless interactions between development and operations teams.

Ideal Candidates

Ideal candidates for the Technical Support Engineer position will possess a passion for open-source technologies and a commitment to customer satisfaction. They should be proactive problem solvers who thrive in dynamic environments, with the ability to juggle multiple tasks efficiently. Strong interpersonal skills, coupled with a keen analytical mindset, will help candidates align technical solutions with customer needs. Additionally, a collaborative spirit and the desire to grow both personally and professionally within the organization are essential traits for success in this role.