Technical Support Engineers(Ceph/OpenShift Data Foundations)

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Job Overview

As a Technical Support Engineer specializing in Ceph and OpenShift Data Foundations at Red Hat, you will play a pivotal role in providing high-quality technical support and solutions for our clients. You will be responsible for diagnosing and resolving issues, collaborating with engineering teams, and contributing to the development of support documentation. Your expertise will be instrumental in enhancing customer satisfaction and ensuring the efficient operation of data storage and management systems based on Ceph and OpenShift.

Job Responsibilities

• Provide expert technical support for Ceph and OpenShift Data Foundations, addressing customer inquiries and issues effectively.
• Diagnose and resolve complex technical problems related to data storage and management within customers’ environments.
• Collaborate with engineering teams to escalate and resolve bugs or product defects identified during customer interactions.
• Create and maintain technical documentation for internal use and customer education.
• Conduct technical training sessions and webinars for clients and internal stakeholders as needed.
• Identify and analyze support trends, proposing enhancements to improve service delivery and customer experience.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in technical support or a similar role, with a strong focus on open-source technologies.
• Proficient in Ceph and OpenShift, with hands-on experience managing and troubleshooting these environments.
• Strong understanding of storage technologies, cloud computing, and data management principles.
• Excellent problem-solving skills and the ability to think critically under pressure.
• Exceptional communication skills, both verbal and written, to convey complex technical information clearly.

Technologies & Tools

This position requires proficiency with multiple technologies and tools, including but not limited to Ceph storage systems, OpenShift container platform, Kubernetes orchestration, and various cloud environments. Familiarity with programming languages such as Python or Bash, as well as tools for monitoring and performance analysis, is also essential for success in this role.

Ideal Candidates

The ideal candidate for the Technical Support Engineer role at Red Hat is an individual who possesses a deep technical acumen and a passion for open-source technologies. They should exhibit strong analytical skills and a customer-centric approach, ensuring effective communication and resolution of issues. A proactive attitude toward problem-solving and a willingness to collaborate with diverse teams will be vital in fostering innovative solutions. Additionally, candidates who demonstrate continuous learning and adaptability to evolving technologies will thrive in this dynamic environment.