Technical Support Specialist, Supply Chain/Infrastructure (US, Remote)

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Job Overview

The Technical Support Specialist for Supply Chain/Infrastructure at Applied Value Technologies will be responsible for providing expert technical guidance and support related to our supply chain systems and infrastructure. This role will serve as a critical link between our technology teams and business units, ensuring seamless operations, addressing technical inquiries, and maintaining system performance. The specialist will engage with users to troubleshoot issues, implement solutions, and educate staff on best practices to enhance system efficiency and effectiveness.

Job Responsibilities

• Provide technical support and troubleshooting for supply chain and infrastructure-related systems.
• Collaborate with cross-functional teams to diagnose and resolve technical issues.
• Assist in the development and implementation of system upgrades and enhancements.
• Conduct training sessions for staff to improve understanding and use of technology tools.
• Document support processes and maintain accurate records of inquiries and resolutions.
• Monitor system performance and perform regular maintenance checks to ensure optimal functionality.
• Gather user feedback to support continuous improvement of systems and processes.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Supply Chain Management, or a related field.
• Proven experience in a technical support role, ideally within supply chain or infrastructure environments.
• Strong problem-solving skills with the ability to analyze complex technical issues.
• Excellent verbal and written communication skills.
• Familiarity with supply chain systems and relevant software applications.
• Experience with customer support systems and ticketing software.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Technologies & Tools

The Technical Support Specialist will regularly utilize various technologies and tools, including but not limited to enterprise resource planning (ERP) systems, supply chain management software, ticketing and customer support platforms, as well as remote desktop and troubleshooting tools. Familiarity with databases and analytics tools will also be beneficial for effective performance in this role.

Ideal Candidates

The ideal candidates for this position will possess a strong blend of technical aptitude and interpersonal skills. They will be proactive problem solvers who can work effectively in a collaborative environment. A commitment to continuous improvement, along with an ability to prioritize tasks and manage time efficiently, will contribute to their success. Candidates should be adaptable, open to feedback, and eager to support both technology and user experience in the supply chain ecosystem.