Treetment coordinator

Company Description Bedford Dental Care is a patient-centered dental practice serving the Bedford, NH community with comprehensive general and cosmetic dentistry services. The team is focused on delivering high-quality clinical care in a welcoming, professional environment. Bedford Dental Care values clear communication, strong patient relationships, and efficient practice operations. Team members collaborate closely to ensure that patients receive a smooth experience from initial consultation through ongoing treatment.

Role Description The Treatment Coordinator is a full-time, on-site role based in Bedford, NH, responsible for guiding patients through their recommended dental treatments and ensuring a clear understanding of proposed care plans. Day-to-day tasks include presenting treatment options, discussing financial arrangements and insurance coverage, scheduling appointments, and coordinating with clinical and front desk teams to maintain accurate records and organized workflows. The role involves following up with patients regarding pending treatment plans, answering questions about procedures and costs, and supporting patients in making informed decisions about their care. The Treatment Coordinator also helps optimize office scheduling, maintains documentation in practice management systems, and contributes to a positive, professional, and compassionate patient experience.

Qualifications

• Candidates should possess strong communication and interpersonal skills, including the ability to explain clinical information in clear, accessible language and build trust with patients.
• Candidates should possess organizational and time-management skills, including the ability to manage schedules, prioritize tasks, and handle multiple patient cases simultaneously.
• Candidates should possess proficiency with computer and practice management systems, including accurate data entry, record maintenance, and use of email and office applications.
• Candidates should possess customer service and conflict-resolution skills, including a calm, professional approach to handling questions, concerns, and billing or insurance issues.
• Candidates should possess basic understanding of dental procedures and terminology or be willing to learn quickly; prior experience in a dental or medical office is preferred.
• Candidates should possess attention to detail and reliability, including adherence to office protocols, privacy regulations (such as HIPAA), and consistent follow-up with patients.
• High school diploma or equivalent required; post-secondary education in healthcare, business, or related fields is beneficial.
• Ability to work on-site in Bedford, NH, collaborate with a clinical team, and maintain a professional and compassionate demeanor in a fast-paced environment.