Vice President Operations

Company Description RADASHIR JEWELRY COMPANY PRIVATE LIMITED is a mining and metals organization headquartered in Mumbai, Maharashtra, India, within the Bharat Diamond Bourse. The company operates from a modern commercial hub that supports global trade in diamonds and precious metals. Its presence in Bandra (East), a major business district, reflects a focus on international markets and high-value supply chains. Team members collaborate across functions to support efficient operations, customer relationships, and sustainable growth in the jewelry and metals industry.
Role Description The Vice President Operations is a full-time remote role responsible for overseeing end-to-end operational performance across the company’s mining and jewelry value chain. This role leads operations planning, resource allocation, and execution to ensure efficiency, quality, and compliance with internal standards and external regulations. The Vice President Operations partners with senior leadership on strategic initiatives, drives continuous improvement projects, and manages operational risk and cost controls. Day-to-day responsibilities include supervising cross-functional teams, monitoring key performance indicators, optimizing processes and workflows, and ensuring a high level of customer service delivery. The role also involves collaborating with finance on P&L performance, supporting long-term strategic planning, and coordinating remote communication and reporting to stakeholders.
Qualifications

• Demonstrated expertise in Operations Management, including process optimization and performance measurement.
• Proven experience with P&L Management and financial oversight in an operational or business leadership capacity.
• Strong background in Customer Service, with a focus on service quality, issue resolution, and client satisfaction.
• Advanced skills in Strategic Planning, including setting operational goals aligned with organizational objectives.
• Hands-on Project Management experience leading cross-functional initiatives from planning through execution.
• Leadership abilities to manage distributed teams in a remote environment, fostering accountability and collaboration.
• Excellent analytical, problem-solving, and decision-making skills, with proficiency in using data and KPIs to guide actions.
• Effective written and verbal communication skills, with the ability to interact with stakeholders at all levels.
• Bachelor’s degree in business, operations, engineering, or a related field; advanced degree (MBA or equivalent) is advantageous.
• Experience in mining, metals, jewelry, or related industries is preferred but not required.