Job Description
Responsibilities
Visitor Services Representatives – is a Part-Time position that is the frontline staff of the Museum and are responsible for ensuring a positive visitor experience. They perform the following functions:
For consideration, qualified candidates should submit their resume and letter of interest with a subject line “Visitor Services Representative “to: [email protected]
Visitor Services Representatives – is a Part-Time position that is the frontline staff of the Museum and are responsible for ensuring a positive visitor experience. They perform the following functions:
- Actively greet the public and provide an orientation to the Museum.
- Sell general admission and public program tickets. Process cash/credit card transactions.
- Open, close, and reconcile daily cash drawer. Handle cash and distribute complimentary tickets in accordance with museum policies and procedures.
- Sell and process memberships (new/renewal). Provide general member support.
- Answer phone calls to the Visitor Services desk and act as receptionist for the Museum.
- Answer routine inquiries about the Museum’s exhibitions, amenities, programs, and membership as well as general inquiries about NYC (transit, dining, and destinations).
- Provide support to adult and school groups upon arrival.
- Distribute multilingual audio guides and instruct visitors in their proper usage.
- Explain and enforce visitor policies.
- Restock the Visitor Services desk with exhibition cards, program calendars, membership brochures, and related visitor information.
- In addition to providing excellent customer service at the Admission Desk, the role supports coat check, gift shop, and in-gallery needs.
- Provide customer service and sales support to the Pickman Museum Shop.
- Candidates must possess, or have significant coursework towards, a bachelor’s degree as well as customer service experience.
- Excellent customer service, problem-solving, and interpersonal skills.
- Ability to work as part of a team to accomplish varied responsibilities.
- Must be able to work weekdays, Sundays, and some evening hours.
- Familiarity with Altru (Blackbaud) or similar ticketing/constituent record management software.
- Fluency in at least one foreign language is ideal.
- Reports to: Manager of Visitor Services
- Covered by the DC-37 collective bargaining unit.
- Part-time Hourly compensation rate of $19.91
- Part-time is availability and the ability to work at least 24 – 29 hours a week
- Must be available to work nights or weekends (3 days) per week are strongly preferred.
For consideration, qualified candidates should submit their resume and letter of interest with a subject line “Visitor Services Representative “to: [email protected]
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