Warehouse Operations & Facilities Manager

About Food For The Poor

Food For The Poor, one of the largest international relief and development organizations in the nation, does much more than feed millions of the hungry poor primarily in 17 countries of the Caribbean and Latin America. This interdenominational Christian ministry provides emergency relief assistance, clean water, medicines, educational materials, homes, support for orphans and the aged, skills training and micro-enterprise development assistance. "Join us in our mission to serve the poorest of the poor."

Overall Responsibility:

The Warehouse Operations & Facilities Manager is responsible for leading and optimizing Food For The Poor's warehouse operations, ensuring efficient inventory management, accurate receiving and distribution processes, and effective coordination of daily operational activities. This position provides direct leadership to the warehouse team, fostering accountability, professional development, operational excellence, and a strong culture of service and collaboration.

The Manager is expected to exercise sound judgment, demonstrate initiative and a sense of urgency, and proactively resolve operational challenges while balancing multiple priorities. The role requires strong collaboration with internal departments to ensure warehouse operations effectively support organizational needs and mission-driven initiatives.

Additionally, the position oversees facilities maintenance and related services to ensure a safe, functional, and well-maintained working environment. The Manager is accountable for establishing operational controls, monitoring performance indicators, identifying opportunities for continuous improvement, and preparing and presenting operational reports and recommendations to senior leadership.

Key Responsibilities and Duties:

1. Warehouse Operations & Inventory Management

• Lead and oversee daily warehouse operations, including receiving, inspection, storage, inventory control, order fulfillment, packing, shipping, and distribution activities, ensuring accuracy, efficiency, and timely execution.
• Establish and maintain effective inventory management procedures, including inventory tracking, periodic physical counts, reconciliation of discrepancies, documentation, and controls to ensure inventory integrity and accountability.
• Evaluate warehouse workflows, space utilization, equipment, and resource allocation; implement improvements that enhance productivity, operational efficiency, safety, and responsiveness to organizational priorities.

2. Facilities Management, Safety & Security

• Oversee facilities maintenance, repairs, inspections, preventive maintenance programs, and related services to ensure safe, functional, secure, and well-maintained buildings, grounds, vehicles, and equipment.
• Establish and enforce workplace safety and security procedures across warehouse and facilities operations, including safe equipment use, access controls, inventory protection, hazard prevention, emergency preparedness, and compliance with applicable regulations and organizational policies.
• Coordinate external contractors, vendors, and service providers; monitor service quality, maintenance schedules, and expenditures. Proactively identify and address safety and security risks, ensure timely resolution of concerns, and coordinate incident reporting, corrective actions, and emergency response with appropriate departments.

3. Team Leadership & Development

• Provide direct supervision and leadership to warehouse and facilities personnel, establishing clear performance expectations, assigning priorities, monitoring productivity, and ensuring accountability for results.
• Coach, mentor, and develop team members through regular feedback, performance evaluations, training, and development opportunities, fostering a collaborative, engaged, and high-performing team.
• Promote a culture of ownership, urgency, problem-solving, continuous improvement, and responsible stewardship while addressing performance or operational challenges promptly and effectively.

4. Operational Planning, Problem-Solving & Cross-Departmental Collaboration

• Coordinate closely with internal departments, including Donations, Shipping & Export, Finance, Volunteer Programs, and other operational teams, to align warehouse activities with organizational priorities, service requirements, and distribution schedules.
• Anticipate operational challenges, troubleshoot issues, assess competing priorities, and make timely, well-informed decisions to minimize disruptions and maintain continuity of operations.
• Proactively identify opportunities to improve processes, strengthen internal controls, streamline coordination, and enhance service delivery across departments.

5. Performance Management, Reporting & Operational Controls

• Develop, maintain, and monitor operational reports and key performance indicators related to inventory accuracy, warehouse productivity, receiving and shipping activities, operational efficiency, safety, security, and resource utilization.
• Prepare and present regular performance updates, operational results, challenges, improvement initiatives, and recommendations to senior leadership, providing meaningful analysis to support informed decision-making.
• Establish and maintain standardized operating procedures, accurate documentation, appropriate financial controls, and effective departmental budget management, ensuring compliance with organizational policies and applicable safety and security requirements.

Education:

Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, Logistics, or a related field required. An equivalent combination of relevant education and progressively responsible management experience may be considered.

Experience:

• Minimum of 5–7 years of progressively responsible experience in warehouse operations, logistics, inventory management, or related operational functions.
• At least 3 years of direct supervisory or management experience, including employee development, performance management, and operational planning.
• Demonstrated experience managing inventory controls, warehouse processes, operational reporting, and continuous improvement initiatives.
• Experience coordinating facilities maintenance, external vendors, and operational budgets preferred.
• Experience collaborating with multiple departments and presenting operational information and recommendations to senior management.

Skills and Competencies:

• Leadership & Team Development: Strong ability to lead, coach, motivate, and develop employees while fostering accountability, teamwork, and high performance.
• Warehouse Operations & Inventory Control: Solid knowledge of warehouse processes, inventory management, receiving, shipping, distribution, and operational efficiency.
• Facilities, Safety & Security: Working knowledge of facilities maintenance, workplace safety, security protocols, risk prevention, and regulatory compliance.
• Problem-Solving & Decision-Making: Sound judgment, initiative, and ability to troubleshoot challenges, make timely decisions, and implement practical solutions.
• Urgency & Prioritization: Proactive, results-oriented approach with the ability to manage competing priorities, respond quickly, and meet deadlines.
• Collaboration & Communication: Strong interpersonal skills, with the ability to build effective cross-departmental relationships, communicate clearly, and resolve conflicts constructively.
• Reporting & Analytical Skills: Ability to analyze operational data, monitor performance indicators, prepare reports, and present recommendations to senior leadership.
• Technology & Systems: Proficiency in Microsoft Office, particularly Excel, and familiarity with inventory or warehouse management systems.
• Accountability & Continuous Improvement: Commitment to operational excellence, process improvement, safety, and responsible stewardship of resources.
• Christian Values & Mission Alignment: Commitment to Food For The Poor's Christian mission and guiding principles, demonstrating integrity, compassion, humility, respect, and servant leadership.