Writer and Editor, Customer Advocacy (Product Marketing)

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Cloudera, so some details may not match this job. The employer's own page has the real description.

Overview

The Writer and Editor, Customer Advocacy (Product Marketing) at Cloudera, will play a pivotal role in shaping the narrative around our products by crafting compelling content that resonates with customers and stakeholders alike. This position is focused on producing high-quality written materials that highlight customer success stories, engage clients through targeted messaging, and enhance the overall product marketing strategy. The ideal candidate will collaborate closely with various teams including product management, sales, and design, ensuring a cohesive approach to customer advocacy communications.

Job Responsibilities

• Develop and write engaging customer success stories, case studies, white papers, and testimonials that emphasize Cloudera's impact and value to clients.
• Edit and proofread content produced by other team members to ensure consistency, clarity, and adherence to brand guidelines.
• Collaborate with product marketing and customer advocacy teams to align messaging with broader marketing strategies and initiatives.
• Research industry trends, competitor activity, and customer insights to inform content direction and enhance storytelling.
• Manage the editorial calendar, ensuring timely delivery of all written materials and alignment with business objectives.
• Assist in developing marketing collateral that may include presentations, marketing brochures, and digital content.

Qualifications

• Bachelor’s degree in Communications, Marketing, Journalism, or a related field.
• Minimum of 5 years of professional writing and editing experience, preferably in a technology or SaaS environment.
• Proficiency in content marketing best practices and a strong understanding of customer advocacy strategies.
• Exceptional writing, editing, and proofreading skills with a keen attention to detail.
• Ability to craft compelling narratives that effectively communicate technical concepts to a broad audience.
• Experience working with cross-functional teams and managing multiple projects simultaneously.

Technologies & Tools

This position utilizes a variety of technologies and tools to enhance writing and editing processes, including content management systems (CMS), project management software, and collaboration tools such as Microsoft Office Suite, Google Workspace, and Adobe Creative Suite. Familiarity with marketing automation platforms and analytics tools is also beneficial for assessing the effectiveness of content strategies and customer engagement.

Ideal Candidates

The ideal candidates for this role will possess a strong passion for storytelling and an unwavering commitment to quality. They should have a collaborative mindset, demonstrating the ability to engage with diverse teams across the organization. The successful candidate will be adaptable, quick to learn, and able to work in a fast-paced environment, while also displaying creativity and innovation in their content approaches. Strong interpersonal skills are essential for effectively communicating with clients and stakeholders, as well as for building trust in customer advocacy initiatives.