z/oS Application Support Engineer

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Overview

The z/oS Application Support Engineer at Clover IQ will play a crucial role in maintaining the stability and performance of our z/oS applications. This position involves monitoring systems, troubleshooting issues, and implementing solutions to enhance application functionality. The engineer will be responsible for providing end-user support, collaborating with various teams to ensure seamless integration of applications, and participating in various projects aimed at system enhancement and optimization.

Job Responsibilities

• Monitor and maintain z/oS applications to ensure high availability and performance.
• Troubleshoot and resolve application-related issues in a timely and efficient manner.
• Provide technical support to end-users and facilitate training when necessary.
• Collaborate with development and infrastructure teams to implement application updates and enhancements.
• Document issues and solutions in a clear and detailed manner for future reference.
• Participate in on-call support rotation to provide after-hours assistance as required.
• Conduct performance tuning and concurrency testing to optimize application efficiency.
• Assist in the migration of applications to new environments including testing and validation.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in z/oS application support or a similar role.
• Strong understanding of z/oS operating systems and mainframe architecture.
• Proficiency in programming languages such as COBOL, Java, or C++.
• Experience with database management systems, particularly DB2.
• Excellent problem-solving skills and analytical thinking.
• Strong communication skills, capable of collaborating with technical and non-technical stakeholders.
• Knowledge of ITIL and Agile methodologies is a plus.

Technologies & Tools

The z/oS Application Support Engineer will engage with a variety of technologies and tools including, but not limited to, z/oS operating system features, IBM Db2, z/OS Management Services (SMS), and troubleshooting and monitoring tools such as IBM Tivoli. Familiarity with version control systems, shell scripting, and performance monitoring tools is also beneficial to effectively manage the applications and infrastructure.

Ideal Candidates

Ideal candidates for the z/oS Application Support Engineer position will exhibit a strong technical aptitude combined with exceptional interpersonal skills. They should possess an eagerness to learn and adapt to evolving technologies while demonstrating resilience and a methodical approach to problem-solving. Successful applicants will align with Clover IQ’s commitment to excellence, showcasing a detailed-oriented mindset and a passion for delivering superior customer service. Collaboration and a proactive engagement in team initiatives are essential traits that contribute to the overall success in this role.