AI Operations Lead

AI Operations & Automation Lead

Location: Los Angeles, CA — Full-Time, On-Site

About the Opportunity

We are partnering with a rapidly growing AI and technology company in Los Angeles to hire an AI Operations & Automation Lead. This individual will play a key role in building and scaling the company's internal automation infrastructure, leveraging AI agents and LLM-powered workflows to streamline operations and drive efficiency across the organization.

This is a hands-on technical role for someone who thrives in a fast-paced, high-growth environment and enjoys building systems from the ground up. You'll work closely with cross-functional teams to identify operational bottlenecks, develop production-grade AI solutions, and create scalable processes that reduce manual work without compromising reliability or security.

Key Responsibilities

• AI Automation Strategy: Identify and prioritize opportunities to automate manual workflows across the organization, focusing on operational efficiency, error reduction, and business impact.
• Agent Development & Integration: Design, build, and deploy production-grade LLM agents and workflow automations integrated into existing business tools, including CRM platforms, Slack, Google Workspace, and internal systems.
• Systems Reliability: Develop resilient automation workflows with robust testing, monitoring, error handling, and rollback capabilities.
• Human-in-the-Loop Architecture: Establish approval frameworks that determine which processes can be fully automated and which require human oversight.
• Performance & Optimization: Measure automation effectiveness through time savings, accuracy improvements, and workflow adoption across departments.
• Technical Infrastructure & Security: Maintain and optimize the internal AI and SaaS technology stack while ensuring appropriate data security, access controls, and compliance standards.
• Cross-Functional Collaboration: Partner with operations, revenue, engineering, and other functional teams to implement and continuously improve automated workflows.

Qualifications

Required:

• 4+ years of experience in software engineering, AI/ML engineering, technical operations, or a related field.
• Proven experience building and deploying LLM-powered agents, workflow automations, and API integrations in production environments.
• Strong proficiency in Python and/or TypeScript, REST APIs, webhooks, orchestration frameworks, and modern LLM function-calling patterns.
• Demonstrated ability to design reliable systems, troubleshoot failures, and measure the operational impact of deployed automations.
• Strong technical judgment around when to leverage AI agents versus traditional software solutions or human oversight.
• Comfortable operating in a fast-paced, highly collaborative environment with the ability to work on-site in Los Angeles.

Preferred:

• Experience integrating and managing modern business technology platforms such as HubSpot, Salesforce, Attio, Linear, Intercom, or Retool.
• Familiarity with enterprise data security, SOC 2, HIPAA, and privacy-preserving AI workflows.
• Experience building automation infrastructure within an early-stage or high-growth technology company.

Why This Opportunity?

• Opportunity to build and own AI-driven operational infrastructure from the ground up.
• High-impact role with direct visibility into business operations and measurable outcomes.
• Work alongside a collaborative team focused on leveraging AI to scale efficiently.
• Competitive compensation package including base salary, equity, and comprehensive benefits.