*Assistant Director of Sales (Kuala Lumpur Sales Office)

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Position Overview

The Assistant Director of Sales at Gaylord National Resort & Convention Center will play a pivotal role in managing the sales strategy and initiatives within the Kuala Lumpur Sales Office. This individual will be responsible for overseeing the sales team, driving revenue growth, and ensuring that the sales objectives align with the overall business goals of the resort. They will engage directly with clients and stakeholders, implement effective sales tactics, and foster strong relationships within the hospitality market.

Job Responsibilities

• Develop and execute sales strategies to achieve revenue targets for the Kuala Lumpur office.
• Lead and motivate the sales team, providing guidance and training to enhance performance and productivity.
• Conduct market analysis to identify new business opportunities and assess competitive positioning.
• Establish and maintain strong relationships with clients, ensuring high levels of customer satisfaction.
• Prepare and present regular sales reports to senior management, highlighting progress against sales objectives.
• Collaborate with marketing and operations teams to create promotional campaigns that drive sales.
• Participate in industry events and networking opportunities to enhance brand presence and identify new prospects.
• Monitor industry trends and assist in adapting strategies to capitalize on emerging opportunities.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Hospitality Management, or a related field.
• Minimum of 5 years of experience in sales within the hospitality industry, with a proven track record of achieving sales goals.
• Strong leadership skills with at least 2 years of experience in a supervisory or management role.
• Exceptional verbal and written communication skills, with the ability to connect effectively with diverse audiences.
• Proficient in using CRM software and Microsoft Office Suite, particularly Excel and PowerPoint.
• Demonstrated ability to analyze data, identify trends, and make data-driven decisions.
• Fluency in English; proficiency in additional languages is a plus.

Technologies & Tools

The Assistant Director of Sales will utilize various technologies and tools to achieve sales targets, including Customer Relationship Management (CRM) systems such as Salesforce or HubSpot, revenue management software, and analytics tools. Proficiency in Microsoft Office applications, especially Excel for data analysis, and PowerPoint for presentation preparation, is essential for this role. Additionally, familiarity with marketing automation tools for effective outreach campaigns is desirable.

Ideal Candidates

Ideal candidates for the Assistant Director of Sales position will possess strong interpersonal and leadership qualities, demonstrating a proactive approach to problem-solving and conflict resolution. They should be results-oriented, with a passion for delivering exceptional customer service and creating memorable experiences. A successful candidate will be adaptable in a fast-paced environment and display enthusiasm for collaboration and teamwork, embodying the values of the Gaylord National Resort & Convention Center.