Associate Cloud Operations Engineer

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Job Overview

The Associate Cloud Operations Engineer at Pegasystems plays a crucial role in ensuring the stability, reliability, and security of our cloud infrastructure. In this position, you will be part of a dynamic team focused on the operational aspects of our cloud services, working closely with development and product teams to implement new features and resolve issues. You will be responsible for monitoring system performance, troubleshooting incidents, and optimizing cloud operations to meet business needs while adhering to best practices and compliance standards.

Job Responsibilities

• Monitor cloud infrastructure performance and availability to ensure optimal operations.
• Troubleshoot and resolve incidents in a timely manner with minimal disruption.
• Assist in implementing and maintaining cloud infrastructure and services.
• Collaborate with development teams to deploy new features and manage updates.
• Conduct regular system health checks and maintenance activities.
• Document processes, issues, and resolutions to improve team knowledge sharing.
• Participate in on-call rotations and provide support as needed.
• Stay updated with emerging cloud technologies and best practices.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1-2 years of experience in cloud operations or related IT roles.
• Strong understanding of cloud service models and architectures (IaaS, PaaS, SaaS).
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
• Proficiency in monitoring tools and debugging methods.
• Basic knowledge of scripting languages (Python, Bash, etc.) for automation purposes.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and ability to work collaboratively in a team environment.

Technologies & Tools

The Associate Cloud Operations Engineer will be equipped with various technologies and tools integral to effective cloud management. These include cloud orchestration tools, monitoring services like Datadog or New Relic, version control systems like Git, as well as automation frameworks such as Terraform. Familiarity with containerization tools like Docker and orchestration platforms like Kubernetes is also advantageous. Utilization of ticketing systems for incident management, along with collaboration tools such as Slack or Microsoft Teams, will be standard practice in daily operations.

Ideal Candidates

The ideal candidate for this position is proactive, adaptable, and possesses a strong interest in cloud technologies. A keen analytical mindset combined with a collaborative spirit will enable success in resolving operational challenges. Candidates should exhibit a desire for continuous learning and growth, keeping abreast of the latest trends and advancements in cloud computing. The ability to communicate effectively with both technical and non-technical stakeholders is essential, fostering teamwork and enhancing operational efficacy within the cloud domain.