Associate Cloud Operations Engineer

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Job Overview

The Associate Cloud Operations Engineer at Pegasystems will play a critical role in supporting and maintaining the cloud infrastructure that powers our applications. This position involves collaborating with cross-functional teams to ensure optimal cloud performance, troubleshoot issues, and implement automations. As a key player in our operations team, the Associate Cloud Operations Engineer will also contribute to continuous improvement initiatives, focusing on enhancing system efficiency and scalability while adhering to industry best practices.

Job Responsibilities

• Monitor and manage cloud infrastructure performance and reliability metrics.
• Assist in troubleshooting and resolving architectural and operational issues in real-time.
• Implement and maintain system configurations and secure access controls.
• Collaborate with development teams to support deployment processes and CI/CD pipelines.
• Automate repetitive tasks using scripting and cloud-native tools.
• Participate in incident management and post-mortem analysis to improve system resilience.
• Keep documentation of systems, procedures, and configurations up-to-date.
• Stay informed on industry trends and emerging technologies related to cloud operations.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Foundational knowledge of cloud platforms such as AWS, Azure, or Google Cloud.
• Familiarity with containerization technologies like Docker and Kubernetes is a plus.
• Experience with scripting languages (e.g., Python, Bash) for automation purposes.
• Basic understanding of networking concepts and cloud security best practices.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills, capable of working collaboratively in a team environment.

Technologies & Tools

The Associate Cloud Operations Engineer will utilize various technologies and tools including, but not limited to, cloud service management platforms, CI/CD tools, configuration management systems, and monitoring software. Familiarity with specific tools such as Terraform for infrastructure as code and Jenkins for automation enhances operational efficiency within our cloud environments.

Ideal Candidates

Ideal candidates for the Associate Cloud Operations Engineer position at Pegasystems are proactive individuals who possess a strong work ethic and a passion for technology. They demonstrate a commitment to continuous learning and adaptation in a rapidly evolving field. Successful candidates exhibit collaborative spirit and critical thinking abilities, enabling them to tackle challenges creatively while maintaining composure under pressure. Those who thrive in dynamic environments and are eager to contribute to team success will be well-suited for this role.