Associate Guest Solutions

Company Description 1915 South | Ashley is a family-owned, privately held home furnishings retailer operating Ashley stores throughout the Southeastern United States. With roots dating back to 1915 and a single hardware store in Pelham, GA, the company has grown into a leading regional retailer, ranked #46 on America’s Top 100 Furniture Stores list as of 2026. Today, 1915 South | Ashley operates 41 locations and multiple distribution centers across Florida, Louisiana, Georgia, Alabama, North Carolina, Mississippi, and Virginia. The organization is focused on exceptional guest service, operational excellence, and building lasting customer relationships, while actively investing in people, real estate, and local communities. A committed leadership team guides the company’s continued growth and long-term vision in the home furnishings industry.

Role Description The Associate Guest Solutions role is a full-time, on-site position based in Jacksonville, FL. This role focuses on supporting guests with pre- and post-purchase inquiries, including product information, order status, delivery coordination, and issue resolution. Day-to-day responsibilities include responding to guest questions in-store and via phone or digital channels, partnering with sales and operations teams to ensure accurate and timely service, and documenting interactions to support process improvements. The Associate Guest Solutions team member helps maintain a welcoming store environment, assists with basic administrative tasks, and follows company policies and procedures to ensure consistent, high-quality guest experiences. This role requires a proactive, service-oriented approach and a commitment to representing the 1915 South | Ashley brand with professionalism and care.

Qualifications

• Candidates should possess strong guest service and hospitality skills, including active listening, empathy, and a solutions-focused mindset.
• Candidates should possess effective communication skills, including clear verbal communication, professional writing, and the ability to explain policies and processes.
• Candidates should possess basic administrative and organizational skills, such as data entry, record keeping, and managing multiple guest requests at once.
• Candidates should possess problem-solving and conflict resolution skills, including the ability to identify issues, propose options, and escalate when appropriate.
• Candidates should possess collaboration and teamwork skills, with the ability to work closely with sales, delivery, and operations associates.
• Beneficial qualifications include prior retail or customer service experience, familiarity with CRM or point-of-sale systems, and comfort working in a fast-paced, guest-facing environment.
• High school diploma or equivalent required; additional education or training in business, communications, or a related field is a plus.
• Ability to work on-site in Jacksonville, FL, with a flexible schedule that may include evenings, weekends, and holidays as business needs require.