Associate IT Support Technician

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Written by AI from the job title and company, not by Kaiser Permanente, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Associate IT Support Technician at Kaiser Permanente plays a critical role in enhancing the operational efficiency of our IT services. This position is responsible for providing technical support and troubleshooting for end-users, ensuring seamless access to computer systems, software applications, and hardware. The technician will engage with various stakeholders to resolve technical issues, support IT projects, and contribute to a user-friendly technology environment that aligns with Kaiser Permanente’s commitment to delivering high-quality healthcare services.

Job Responsibilities

• Provide first-line technical support to end-users through various communication channels, including phone, email, and on-site visits.
• Diagnose and resolve hardware and software issues within designated service response timelines.
• Install, configure, and maintain personal computers, printers, and other peripheral devices.
• Document all support interactions and resolutions in the IT ticketing system.
• Assist in the management and distribution of IT assets, including inventory tracking and procurement.
• Collaborate with senior IT staff on complex issues and network-related tasks.
• Participate in IT projects as assigned, supporting ongoing system upgrades and implementations.
• Educate users on best practices in IT usage and ensure compliance with policies and procedures.

Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field; Bachelor’s degree is a plus.
• Minimum of 1-2 years of experience in a technical support role or IT-related field.
• Proficiency in Windows and macOS operating systems.
• Familiarity with common software applications such as Microsoft Office Suite and electronic health record systems.
• Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
• Excellent communication skills, both written and verbal, with a customer-focused attitude.
• Knowledge of networking concepts and basic hardware troubleshooting techniques.

Technologies & Tools

The Associate IT Support Technician will work with a variety of technologies and tools, including desktop and laptop computers, various operating systems (primarily Windows and macOS), IT ticketing systems such as ServiceNow, remote support tools, and standard office productivity software. Familiarity with networking equipment and telecommunication tools will also be relevant in assisting with critical support tasks.

Ideal Candidates

Ideal candidates for the Associate IT Support Technician role will possess a blend of technical aptitude and interpersonal skills. They should demonstrate a proactive approach to problem-solving, exhibit patience in user interactions, and convey technical concepts clearly and concisely. A good fit for this position will also show a strong commitment to continuous learning and improvement, adapt well to fast-paced environments, and align with Kaiser Permanente’s mission to provide exceptional healthcare support through technology.