Associate Technical Support Agent

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Written by AI from the job title and company, not by CoreLogic, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Associate Technical Support Agent at CoreLogic is responsible for providing exceptional customer service and technical assistance to clients experiencing product-related challenges. The role involves troubleshooting issues, guiding customers through product features, and ensuring timely resolutions while maintaining a focus on client satisfaction. Successful agents will work collaboratively with cross-functional teams to enhance the overall user experience and provide feedback on potential improvements to products and services.

Job Responsibilities

• Assist clients with technical issues via phone, email, or chat in a timely and professional manner.
• Diagnose problems, provide troubleshooting steps, and escalate complex issues to senior technical staff as necessary.
• Document customer interactions and resolutions in the support management system.
• Maintain up-to-date knowledge of company products, services, and technologies to provide accurate information to clients.
• Participate in continuous training and development to enhance technical capabilities and customer service skills.

Qualifications

• Associate degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
• 1-2 years of experience in technical support or customer service, preferably in a technology-driven environment.
• Familiarity with troubleshooting computer software and hardware issues.
• Strong verbal and written communication skills, with an emphasis on customer service.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Technologies & Tools

The Associate Technical Support Agent will regularly utilize various technologies and tools, including customer relationship management (CRM) systems, ticketing software for issue tracking, and remote desktop applications to assist clients effectively. Familiarity with common operating systems like Windows and MacOS, as well as proficiency in Microsoft Office Suite, will be essential to perform duties efficiently.

Ideal Candidates

Ideal candidates for the Associate Technical Support Agent position at CoreLogic are individuals who possess a genuine passion for technology and a strong commitment to customer satisfaction. They should exhibit patience and empathy, with exceptional problem-solving skills that enable them to address clients’ challenges comprehensively. Successful agents are self-motivated, work well under pressure, and thrive in a collaborative team environment, continuously seeking opportunities for improvement and growth.