Associate, Technical Support Analyst (Remote)

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Written by AI from the job title and company, not by CDK Global, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Associate, Technical Support Analyst at CDK Global offers an opportunity to support our clientele by providing high-level technical assistance and ensuring their satisfaction with our products and services. This role involves diagnosing and resolving technical issues, collaborating within a team to improve support processes, and maintaining up-to-date knowledge of our software solutions. The ideal candidate will possess strong communication skills and a customer-centric mindset to promote an exceptional support experience.

Job Responsibilities

• Provide timely and effective technical support to clients via phone, email, and chat.
• Diagnose and troubleshoot software issues, ensuring a high level of customer satisfaction.
• Document all support interactions and technical resolutions in the designated systems.
• Collaborate with cross-functional teams to address technical defects and product updates.
• Train and guide clients on the usage of software and tools to maximize their efficiency.
• Stay informed about product features and enhancements to provide informed support.
• Assist in the development of support documentation and educational materials.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
• 1-2 years of experience in a technical support role or IT helpdesk is beneficial.
• Strong understanding of software troubleshooting methodologies and processes.
• Excellent verbal and written communication skills.
• Ability to analyze and resolve technical issues independently.
• Experience with ticketing systems and customer relationship management (CRM) tools.
• Familiarity with automotive industry software solutions is a plus.

Technologies & Tools

The Associate, Technical Support Analyst will utilize various technologies and tools, including but not limited to customer relationship management (CRM) software, online ticketing systems, remote desktop support tools, and analytical software to monitor and resolve client issues effectively. Familiarity with internal proprietary systems specific to CDK Global may also be required for troubleshooting and providing support.

Ideal Candidates

Ideal candidates for the Associate, Technical Support Analyst position are detail-oriented individuals with a passion for technology and customer service. They should excel in a fast-paced environment, possess strong problem-solving skills, and demonstrate adaptability in addressing varied client issues. A positive attitude, along with the ability to learn quickly and collaborate effectively with team members, will greatly contribute to the success of the candidate in this role.